Plasma Center Operations Manager

Role Summary

Plasma Center Operations Manager (Corpus Christi, TX). The Operations Manager is a key member of the donor center leadership team, responsible for overseeing day-to-day operational performance to ensure donor safety, regulatory compliance, and achievement of production goals. This role provides direct leadership to frontline staff across donor floor operations and ensures all center activities align with company standards, SOPs, and applicable regulatory requirements. Acts on behalf of the Center Manager in their absence and may manage the center alone for days at a time.

Responsibilities

• Responsible for all aspects of the donor center when the Center Manager is not present.
• Collaborates with Training and Quality staff to ensure that training and quality goals are met.
• Coaches and leads through effective feedback to employees through the Operations Supervisor(s).
• Monitors and evaluates operations. Works with the Center manager to develop action plans to maximize center efficiency and supervises the implementation of improvements. Makes critical decisions for the modifications of action plans.
• Responsible for all personnel functions including hiring, assignments and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
• Partners with the Center Manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure.
• Actively delegates, monitors, and holds responsible the operations supervisors for their performance.
• Directs and supervises employees, including creating and managing work schedules.
• Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises.

Qualifications

• Typically requires 3+ years of related experience in clinical or general business experience. Supervisory experience preferred. Experience in a medical and/or cGMP regulated environment preferred. Experience with plasma or whole blood preferred.
• Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor's degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.

Skills

• Developing command of leadership, organizational, customer service, interpersonal communication, and computer abilities; ability to understand and assess FDA regulations.
• Ability to maintain adequate levels of plasma collection and adhere to quality standards.
• Ability to motivate staff to achieve established goals and standards.
• May be required to relocate.

Education

• Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field.

Additional Requirements

• Occupational Demands: Work is performed in an office and/or a laboratory/manufacturing environment with exposure to biological fluids and potential exposure to infectious organisms; exposure to electrical equipment; exposure to miscellaneous production chemicals; personal protective equipment required such as protective eyewear, garments, and gloves. Frequently sits for 6-8 hours per day; repetitive hand movements; occasionally walks; occasionally bends and twists neck; light to moderate lifting and carrying objects with a maximum lift of 35 lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Frequently interacts with others, relates sensitive information to diverse groups, and must work with diverse groups to obtain consensus on issues. Ability to apply abstract principles to solve complex conceptual issues.