Role Summary
Oversees support and guidance to application users experiencing issues related to business configuration. Resolves data or process variances per procedure. Coordinates with manufacturers for data/record updates. Maintains the process for managing user requests. This is a remote-based position for candidates living on the central and east coast.
Responsibilities
- Support requests to resolve BECS / Application data incidents and functional questions
- Adhere to data incident resolution procedures
- Provide support to configuration team to implement changes
- Maintain and track work request and established turnaround time
- Resolve requests and/or coordinate solution with internal or third parties
- Continue to build and develop an administrative working knowledge of application function and configuration capability
- Assemble necessary updates and reports and provide to supervisor
- Flexibility with work schedule and able to work periodic late nights or be on call weekends if necessary
- Respond to support requests, deliver on change requests, liaison with internal teams and vendors to complete tasks and support/implement change
- Perform other job-related duties as assigned
Qualifications
- Bachelor’s degree preferred or equivalent experience
- Minimum of 5 years’ experience
Skills
- Strong knowledge base capable of providing solutions for multiple apps or equipment, working knowledge of plasma collection applications, good understanding of quality systems.