AD, Health Information Technology (Georgia) - REMOTE

Role Summary

The Associate Director, Health Information Technology (ADHIT) will proactively lead strategic initiatives and engage with key customers, primarily US health systems and provider groups, as a technical subject matter expert. This enterprise role spans across four prioritized Therapeutic Areas of Interest: Cardiology, Renal and Metabolic (CRM), Oncology, Immunology, and Neurosciences. The role focuses on educating customers about health information technology (HIT) systems, including electronic health records (EHR), to enhance diagnosis, treatment, and patient management with tools that enable clinical workflows, patient stratification, and patient activation and outcomes at the point of care. Location: Georgia region (Atlanta, Savannah, Augusta, Athens, Tallahassee, Jacksonville) with up to 50% travel; candidate must reside within the territory or within 50 miles of the territory border.

Responsibilities

• Define and identify key clinical and key customer stakeholders, such as CMIOs, clinical stakeholders, and EHR/EMR vendors, and participate in Health IT-related engagements at the site of care
• Act as a trusted point of contact for population health/health information technology initiatives
• Conduct regular meetings with customers to provide appropriate Health IT-related information
• Create and execute key account plans for how to navigate the customer landscape plus execute on key initiatives
• Serve as technical and workflow subject matter expert to the broader Novartis Account Management team
• Collaborate with Novartis cross-functional account teams for identified accounts, contributing strategic insights on care management evolution, quality and care initiatives, and HIT implementation and governance
• Contribute to the development of FUSE-approved, scalable, EHR-enabled tools and resources in relation to key therapeutic areas.

Qualifications

• Required: Minimum of 5 years of experience in Health Information Technology (HIT), health care systems, electronic health records (EHR), or related pharmaceutical or healthcare experience
• Required: Experience in applying health information technology in in-patient and ambulatory settings
• Required: Strong organizational, written, and oral communication skills to effectively manage diverse needs, meet deadlines, and evaluate results
• Required: Excellent presentation skills
• Required: Customer Obsessed: Demonstrated customer-facing experience with a strong customer service mindset. Deep understanding of customer needs and preferences
• Required: Demonstrated leadership capabilities, including the ability to influence and collaborate with peers, strategic acumen, development and coaching of others to achieve impactful outcomes
• Preferred: Hands-on experience with EHR products, such as Epic, Allscripts, eClinicalWorks, and Cerner
• Preferred: Integration of clinical systems across the care continuum
• Preferred: Understanding of the Health IT landscape and its various stakeholders
• Preferred: Knowledge of healthcare reform initiatives and their impact on health systems, pharmaceutical companies, and payers

Education

• Bachelor’s degree required

Skills

• Health Information Technology (HIT) domain expertise and knowledge of health IT systems
• Experience with electronic health records (EHR) and integration with clinical workflows
• Strong stakeholder engagement and customer-facing capabilities
• Account planning, cross-functional collaboration, and strategic storytelling
• Excellent presentation and communication skills
• Ability to influence, lead, and coach others

Additional Requirements

• Up to 50% travel within the defined Georgia region
• Driving is an essential function; must have a valid driver's license