TS MLL Site Service Owner
Johnson & Johnson
4 hours ago
On-site
San Angelo, TX
Operations
Technology Services (TS) MLL Site Service Owner (San Angelo, TX)
Responsibilities
- Accountable for all aspects of delivery of Technology Services to the site, including IT uptime, reliability, and service delivery for the MLL site.
- Communicate status to Business Technology Leads and Product Line teams on delivery of features, functionality, and applications.
- Support and deliver existing manufacturing systems to meet business needs and resolve issues as they arise.
- Handle partner concerns for new demand or delays to committed dates on service requests.
- Provide input to Product Line Owners for future requirements and associated value to inform product strategy.
- Own end-to-end IT risk management for the site, including lifecycle management and information security.
- Ensure IT uptime, operations reliability, and delivery of IT services per SLA.
- Ensure incidents are followed up for root cause investigation and preventative action.
- Provide communications on updates, requested statistics, and service level compliance.
- Direct extended, global, enterprise internal and external teams.
- Manage contracted support and delivery teams to maximize value.
- Ensure teams and vendors are trained to the site Quality Management System (QMS) and JJT QMS.
Qualifications
Required
- 6+ years’ experience supporting Supply Chain/Manufacturing.
- Experience with GxP systems and Computer System Validation; consistent record supporting FDA-regulated systems.
- Strong problem solving and data-driven decision making.
- Track record optimizing processes and delivering cost reduction challenges.
- Good communication skills, including at the executive level.
- Understanding of project management frameworks including Agile/DevOps.
- People management experience.
Preferred
- Experience in application development and support.
- Understanding/experience in technology infrastructure including networking, processing, and storage.
- Solid grasp of IT Service Management frameworks.
Skills (preferred)
Coaching, Continuous Improvement, Critical Thinking, Human-Computer Interaction (HCI), Industry Analysis, Product Knowledge, Product Lifecycle Management (PLM), Relationship Building, Root Cause Analysis (RCA), Service Request Management, Software Development Management, Stakeholder Engagement, System Administration, Technical Credibility, Technical Support, Technologically Savvy
Responsibilities
- Accountable for all aspects of delivery of Technology Services to the site, including IT uptime, reliability, and service delivery for the MLL site.
- Communicate status to Business Technology Leads and Product Line teams on delivery of features, functionality, and applications.
- Support and deliver existing manufacturing systems to meet business needs and resolve issues as they arise.
- Handle partner concerns for new demand or delays to committed dates on service requests.
- Provide input to Product Line Owners for future requirements and associated value to inform product strategy.
- Own end-to-end IT risk management for the site, including lifecycle management and information security.
- Ensure IT uptime, operations reliability, and delivery of IT services per SLA.
- Ensure incidents are followed up for root cause investigation and preventative action.
- Provide communications on updates, requested statistics, and service level compliance.
- Direct extended, global, enterprise internal and external teams.
- Manage contracted support and delivery teams to maximize value.
- Ensure teams and vendors are trained to the site Quality Management System (QMS) and JJT QMS.
Qualifications
Required
- 6+ years’ experience supporting Supply Chain/Manufacturing.
- Experience with GxP systems and Computer System Validation; consistent record supporting FDA-regulated systems.
- Strong problem solving and data-driven decision making.
- Track record optimizing processes and delivering cost reduction challenges.
- Good communication skills, including at the executive level.
- Understanding of project management frameworks including Agile/DevOps.
- People management experience.
Preferred
- Experience in application development and support.
- Understanding/experience in technology infrastructure including networking, processing, and storage.
- Solid grasp of IT Service Management frameworks.
Skills (preferred)
Coaching, Continuous Improvement, Critical Thinking, Human-Computer Interaction (HCI), Industry Analysis, Product Knowledge, Product Lifecycle Management (PLM), Relationship Building, Root Cause Analysis (RCA), Service Request Management, Software Development Management, Stakeholder Engagement, System Administration, Technical Credibility, Technical Support, Technologically Savvy