Strategic Account Liaison β Responsibilities:
- Site Readiness and Activation: Lead comprehensive site assessment and preparation to ensure treatment centers can procure and administer a one-time therapy upon approval.
- Infusion Network Strategy & Implementation: Execute an infusion network strategy to build capacity for patient access and standard operating procedures for infusions.
- Buy and Bill Support: Work with Patient Access Liaisons to guide providers through reimbursement, prior authorization, and financial assistance for high-cost therapies.
- One-Time Treatment Coordination: Develop and manage operational care pathways covering EMR development, billing/reimbursement, procurement, patient scheduling, product delivery, and infusion administration.
- Assess patient demand to ensure appropriate treatment capacity.
- Develop and execute account plans for strategic accounts, emphasizing cell and gene therapy capabilities and readiness.
- Build and maintain C-level relationships with IDNs, health systems, academic medical centers, community practices, and alternative sites of care.
- Identify and qualify treatment sites based on patient population, infrastructure, and clinical expertise.
- Serve as primary point of contact for complex, multi-stakeholder implementation.
- Navigate market access challenges (payer negotiations, patient access programs, specialty pharmacy partnerships).
- Manage extended sales cycles from site qualification through first treatment.
- Coordinate with hub services, specialty pharmacies, and patient support programs.
- Conduct site capability assessments (capacity/forecasting, cold chain, infusion suite needs, staff training).
- Coordinate provider training for therapy administration.
- Work with medical science liaisons, regional business managers, patient access managers, and patient hub services.
Qualifications & Skills:
- Exceptional relationship-building and communication skills across clinical, administrative, and C-suite stakeholders.
- Strong project management skills for complex site activation timelines.
- Experience with CRM systems and site readiness tracking tools.
- Ability to translate complex scientific/logistical concepts for diverse audiences.
- Strong negotiation skills for site agreements/contracts.
- Travel 60β70% (domestic and international).
- Bachelorβs degree in Life Sciences, Business, or related field; advanced degree preferred.
- 7+ years in sales and/or strategic account management with IDNs or healthcare systems (biotech/pharma/rare disease).
- 3+ years experience with cell and gene therapies or advanced therapeutic modalities.
- Proven track record managing high-value, low-volume product launches.
- Experience with buy-and-bill reimbursement models and specialty pharmacy networks.
- Experience with FDA-approved cell and gene therapies or other high-cost, provider-administered, buy-and-bill therapies.
- Experience with launches requiring specialized infrastructure build and center of excellence implementation.
- Experience with academic medical centers, healthcare systems, and IDNs.
- Experience developing and executing site activation and infusion strategies.
Application Instructions:
- Applications accepted on a rolling basis and continue until the position is filled.