Sr. Manager, CX Research
Pfizer
August 24, 2026
Remote friendly (Tampa, FL)
United States
Marketing
Role Responsibilities
- Personally design, execute, and analyze qualitative and quantitative research studies end to end (sampling, instrument design, statistical analysis) to uncover customer pain points and workflows without external vendors.
- Translate findings into actionable insights for product design and development.
- Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor and quality.
- Collaborate with product managers to prioritize features based on user impact and KPIs.
- Manage multiple concurrent research projects in a fast-paced, agile environment.
- Mentor junior researchers and promote best practices.
- Advocate for customer-centric solutions within engineering teams.
- Build strategic relationships with senior stakeholders to ensure alignment and collaboration.
Basic Qualifications / Required Skills
- Bachelor’s (or Master’s) in Human-Centered Design, Psychology, Market Research, or related field; quantitative/statistical background.
- 7+ years with Bachelor’s or 5+ years with Master’s in CX/UX/product research; hands-on study execution and delivery.
- Proficiency in qualitative research, experimentation, and usability methods; applied statistics (experimental design, power analysis, significance testing) for behavioral/telemetry data.
- Ability to plan, field, and analyze studies independently using tools such as Python/R and platforms like Qualtrics/SPSS (as needed).
- Experience integrating AI into research workflows.
- Ability to synthesize complex qualitative/behavioral data into narratives; agile development experience.
- Proficiency with UserZoom, Qualtrics, Medallia, or similar.
Preferred Qualifications
- Experience applying behavioral insights in product design.
- Strong project management and cross-functional leadership.
- Excellent communication and stakeholder engagement.
Benefits (as stated)
- Annual base salary range: $124,400–$207,400; bonus target 17.5% plus eligibility for long-term incentive. Benefits include 401(k) with matching, retirement contribution, paid time off, caregiver/parental and medical leave, and medical/dental/vision coverage.
- Personally design, execute, and analyze qualitative and quantitative research studies end to end (sampling, instrument design, statistical analysis) to uncover customer pain points and workflows without external vendors.
- Translate findings into actionable insights for product design and development.
- Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor and quality.
- Collaborate with product managers to prioritize features based on user impact and KPIs.
- Manage multiple concurrent research projects in a fast-paced, agile environment.
- Mentor junior researchers and promote best practices.
- Advocate for customer-centric solutions within engineering teams.
- Build strategic relationships with senior stakeholders to ensure alignment and collaboration.
Basic Qualifications / Required Skills
- Bachelor’s (or Master’s) in Human-Centered Design, Psychology, Market Research, or related field; quantitative/statistical background.
- 7+ years with Bachelor’s or 5+ years with Master’s in CX/UX/product research; hands-on study execution and delivery.
- Proficiency in qualitative research, experimentation, and usability methods; applied statistics (experimental design, power analysis, significance testing) for behavioral/telemetry data.
- Ability to plan, field, and analyze studies independently using tools such as Python/R and platforms like Qualtrics/SPSS (as needed).
- Experience integrating AI into research workflows.
- Ability to synthesize complex qualitative/behavioral data into narratives; agile development experience.
- Proficiency with UserZoom, Qualtrics, Medallia, or similar.
Preferred Qualifications
- Experience applying behavioral insights in product design.
- Strong project management and cross-functional leadership.
- Excellent communication and stakeholder engagement.
Benefits (as stated)
- Annual base salary range: $124,400–$207,400; bonus target 17.5% plus eligibility for long-term incentive. Benefits include 401(k) with matching, retirement contribution, paid time off, caregiver/parental and medical leave, and medical/dental/vision coverage.