Sr. Manager, CX Research
Pfizer
August 24, 2026
Remote friendly (Lake Forest, IL)
United States
Marketing
Role Responsibilities
- Personally design, execute, and analyze qualitative and quantitative research studies end to end (sampling, instrument design, statistical analysis) to uncover customer pain points and workflows, without reliance on external vendors.
- Translate findings into actionable insights for product design and development.
- Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor and quality.
- Collaborate with product managers to prioritize features based on user impact and key performance indicators (KPIs).
- Manage multiple research projects simultaneously in a fast-paced environment, balancing competing priorities while ensuring strategic alignment.
- Mentor junior researchers and promote best practices.
- Advocate for customer-centric solutions within engineering teams.
- Foster strong relationships with senior stakeholders to ensure alignment, trust, and collaboration.
Basic Qualifications
- Bachelor’s or Master’s in Human-Centered Design, Psychology, Market Research, or related field; background in a quantitative/statistical discipline.
- 7+ years (Bachelor’s) or 5+ years (Master’s) in CX, UX, or product research with hands-on study execution/delivery.
- Proficiency in qualitative research, experimentation, and usability methods; applied statistics (experimental design, power analysis, significance testing) using behavioral and telemetry data.
- Hands-on researcher able to independently plan, field, and analyze studies without external vendors; experience using Python or R, usability-testing platforms, and tools such as Qualtrics or SPSS.
- Experience integrating AI into research workflows to improve speed, scale, and quality of insights.
- Comfortable managing multiple priorities; experience in agile product development.
- Ability to synthesize complex qualitative and behavioral data into narratives.
- Proficiency with UserZoom, Qualtrics, Medallia, or similar platforms.
Preferred Qualifications
- Experience applying behavioral insights in product design.
- Strong project management and cross-functional leadership.
- Excellent communication and stakeholder engagement skills.
- Personally design, execute, and analyze qualitative and quantitative research studies end to end (sampling, instrument design, statistical analysis) to uncover customer pain points and workflows, without reliance on external vendors.
- Translate findings into actionable insights for product design and development.
- Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor and quality.
- Collaborate with product managers to prioritize features based on user impact and key performance indicators (KPIs).
- Manage multiple research projects simultaneously in a fast-paced environment, balancing competing priorities while ensuring strategic alignment.
- Mentor junior researchers and promote best practices.
- Advocate for customer-centric solutions within engineering teams.
- Foster strong relationships with senior stakeholders to ensure alignment, trust, and collaboration.
Basic Qualifications
- Bachelor’s or Master’s in Human-Centered Design, Psychology, Market Research, or related field; background in a quantitative/statistical discipline.
- 7+ years (Bachelor’s) or 5+ years (Master’s) in CX, UX, or product research with hands-on study execution/delivery.
- Proficiency in qualitative research, experimentation, and usability methods; applied statistics (experimental design, power analysis, significance testing) using behavioral and telemetry data.
- Hands-on researcher able to independently plan, field, and analyze studies without external vendors; experience using Python or R, usability-testing platforms, and tools such as Qualtrics or SPSS.
- Experience integrating AI into research workflows to improve speed, scale, and quality of insights.
- Comfortable managing multiple priorities; experience in agile product development.
- Ability to synthesize complex qualitative and behavioral data into narratives.
- Proficiency with UserZoom, Qualtrics, Medallia, or similar platforms.
Preferred Qualifications
- Experience applying behavioral insights in product design.
- Strong project management and cross-functional leadership.
- Excellent communication and stakeholder engagement skills.