Sr. Director, Business Information Services

Role Summary

The Senior Director, Business Information Services (BIS), provides strategic leadership and operational oversight for the Dermatology business unit’s applications, platforms, systems, and data warehouse. This role directs the BIS Sales & Marketing and BIS Market Access delivery teams to align technology capabilities with business priorities, delivering scalable, secure, and integrated solutions across CRM, BI, data platforms, and other critical commercial systems.

Responsibilities

• Partner with Sales, Sales Operations, Market and Patient Access, Product Strategy, Medical Affairs, and Commercial Analytics, Forecasting, and other business teams to design and implement a sustainable, high-performing data strategy for Incyte’s Dermatology franchise, focusing on master data management, data warehousing, business intelligence, and sales force automation.
• Develop and curate long-term roadmaps and key data assets, BI, and platform solutions aligned to Dermatology business unit needs and goals.
• Lead strategic alignment with business stakeholders, shape requirements, and direct the development and implementation of CRM and BI strategies, solutions, and tools.
• Manage and direct two BIS teams delivering scalable, secure, and integrated technology solutions across CRM, BI, data platforms, and other critical commercial systems.
• Provide strategic direction, prioritization, and clarity to developers, business analysts, and vendors to ensure timely, high-quality delivery of technology initiatives.
• Contribute to strategy and execution in architecting new data solutions and onboarding data sources supporting commercial, market access, and medical teams.
• Partner with Incyte IT resources to align on technical and security considerations.
• Evaluate and implement emerging technologies that drive innovation, automation, and business value.
• Ensure ongoing data integrity, availability, and adherence to key pharmaceutical regulatory standards (e.g., HIPAA, 21 CFR Part 11, PDMA) to safeguard compliance and operational excellence.
• State & Federal Reporting: Collaborate with Compliance to prepare and deliver all state/federal required reports (monthly, quarterly, annually).

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 12-15 years’ experience in the pharmaceutical industry.
• 10+ years of experience in master data management processes and platforms, with expertise in Dermatology sales, marketing, and market access solutions.
• 10+ years’ experience with business intelligence software and data warehouse platforms.
• Minimum of 5 years’ experience in managing and coaching direct reports.
• Previous experience supporting commercial, medical, and market access applications required.
• Advanced understanding of data warehouse and cloud (Azure/AWS) processes and systems.
• Experience with Retail, Specialty Pharmacy data, IQVIA Xponent PlanTrak, FIA, LAAD, and copay claims datasets required.
• Experience with implementing integrations and reporting related to Patient Support Hubs strongly preferred.
• Demonstrated experience as a technical business partner supporting key business partners and groups.
• Proven ability to multi-task and deliver results within specified time constraints.
• Ability to work effectively in a team-oriented setting with leadership, adaptability, competence, and execution.
• Strong verbal and written communication skills.
• Innovative problem-solving skills with consideration of impacts to other individuals and systems.

Skills

• Strategic data architecture and roadmap development
• CRM and BI strategy, solutions, and tool delivery
• Data warehousing, master data management
• Cloud platforms (Azure/AWS) and data integration
• Regulatory compliance (HIPAA, 21 CFR Part 11, PDMA)
• Stakeholder management and cross-functional leadership

Education

• Bachelor’s degree required; advanced degree preferred.