Senior Technical Product Manager – Global Service & Repair

Role Summary

Senior Technical Product Manager – Global Service & Repair leads delivery for Johnson & Johnson’s MedTech service and repair offerings for capital equipment. You will shape user stories and requirements, drive innovation, and ensure service excellence across regions to improve customer satisfaction, operational efficiency, and revenue growth. Location options include Raritan, NJ; New Brunswick, NJ; Irvine, CA; Issy-les-Moulineaux, France; and Buckinghamshire, UK.

Responsibilities

• Shape the squad vision/roadmap and steer the squad in delivering products/platform features and work oriented around business impact.
• Shape and prioritize the backlog, translating requirements into user stories and acceptance criteria based on business expertise and customer needs.
• Act as the “voice of the customer” within the squad to ensure the squad builds the right thing.
• Work closely with Product/Platform Managers to establish products’ business value.
• Collaborate with cross-functional squad experience teams including Sales, Marketing, Professional Relations & Operations, Customer Service and Service & Repair to drive product development and service enhancements.
• Influence value-driven backlog prioritization by engaging stakeholders, assessing business impact, and balancing technical feasibility to maximize ROI.
• Drive continuous improvement across the product lifecycle.
• Facilitate release planning, sprint planning and demos with all stakeholders.
• Ensure compliance with regulatory standards and quality assurance processes across all regions.
• Collaborate to ensure all partners are clear on product roadmap activities, design, interdependencies and timeline best practices.

Qualifications

• Required: 7 years of relevant technical experience.
• Required: Proven experience in product management, service strategy, or related roles within the medical device or healthcare technology sector.
• Required: Ability to navigate complex regulatory environments and ensure compliance and GxP knowledge.
• Preferred: Exposure to Microsoft Dynamics and ERP systems.
• Preferred: Solid understanding of medical technology, capital equipment, and service/repair ecosystems.
• Preferred: Demonstrated ability to develop and implement global strategies.
• Preferred: Excellent stakeholder management and influencing skills, capable of securing agreement across diverse teams.
• Preferred: Strong analytical abilities with proficiency in data-driven decision making.
• Preferred: Exceptional communication skills, with the ability to articulate value propositions clearly.

Skills

• Stakeholder management and influencing.
• Data-driven decision making and strong analytical abilities.
• Excellent communication skills.

Education

• Bachelor's degree in Engineering, Business, Healthcare, or related field; MBA or advanced degree preferred.