Senior Supervisor, Inventory Control

Job Summary
The Analyst, Warehouse Operations – Flow Control owns the day-to-day analysis, containment, and resolution of customer-critical order exceptions originating within the distribution center. The role ensures order issues are identified early, prioritized appropriately, and resolved quickly without disrupting standard warehouse execution.

Key Responsibilities
- Analyze and resolve distribution-center-originated order exceptions (shorts, mis-picks, damages, holds, priority pulls, system mismatches)
- Identify customer-critical orders at risk and take immediate containment actions to prevent service failures
- Escalate unresolved or systemic issues to supervisory leadership with clear context and recommended actions
- Prioritize order exceptions based on customer impact, service risk, and carrier cutoff timing
- Execute re-waves, priority releases, or controlled workarounds to recover service without destabilizing standard execution
- Balance exception handling with warehouse flow to avoid unintended downstream disruption
- Coordinate with Inventory Management, Warehouse Operations, Transportation, and Customer Service to execute remediation plans
- Align resolution actions with real-time inventory availability and transportation capacity
- Serve as a central point of communication for customer-critical DC execution issues
- Manage order status updates and system corrections to reflect true ship capability and execution status
- Ensure system visibility accurately reflects order disposition, prioritization, and recovery actions
- Maintain documentation of actions for traceability and follow-up
- Document root causes and recurring exception drivers to support continuous improvement
- Provide input into process, system, or control improvements to reduce future exception volume
- Support operational reviews with data and insights on exception trends and service risk

Key Outputs / Success Measures
- Protected on-time, in-full (OTIF) and customer service performance
- Reduced repeat and systemic order exceptions
- Clear, timely visibility to customer service and leadership on service risk
- Stable warehouse execution with minimal exception-driven disruption

Required Qualifications
- 2 years of experience in warehouse operations, order management, inventory control, or WMS-enabled distribution environments
- Demonstrated experience analyzing and resolving order/execution exceptions in a distribution setting
- Working knowledge of WMS order management, inventory availability, and warehouse execution flows (including exception handling and re-wave processes)
- Strong judgment and prioritization skills in time-sensitive operational environments
- Ability to communicate clearly and execute within structured escalation and decision frameworks

Preferred Qualifications
- Experience supporting operations with tight carrier cutoffs and customer-critical service commitments
- Experience operating in environments with high exception volume or service risk exposure
- Strong analytical and problem-solving skills related to order flow and execution constraints
- Exposure to Lean / Continuous Improvement practices in distribution or fulfillment