Senior Manager, KOL & External Engagement Platforms Global Capability Owner
Jazz Pharmaceuticals
August 20, 2026
Remote friendly (Philadelphia, PA)
United States
Marketing
If you are a current Jazz employee, please apply via the Internal Career site.
Global Capability Owner for KOL & External Engagement Platforms (Customer Operations)
Responsibilities
- Define product vision and outcomes aligned to global/franchise priorities; strengthen Jazz credibility with the medical community.
- Own and evolve the KOL & External Engagement Platforms roadmap; make prioritization/trade-off decisions using data and user feedback.
- Translate business needs into measurable product success metrics; drive global delivery (governance, workflow improvements, engagement capability enhancements) to improve execution efficiency, performance tracking, and compliant KOL engagement at scale.
- Partner with stakeholders (franchises, regions, finance, contracting) and Tech Leads/Suite Lead; define requirements, user stories, and acceptance criteria.
- Apply user insights/engagement data; support discovery and validate business value + technical feasibility.
- Monitor adoption, KPIs/engagement metrics; manage PRDs/user stories/discovery artifacts and sprint planning; contribute to experimentation.
Required / Preferred Qualifications & Skills
- Bachelor’s degree (business/technology/marketing/science or related).
- 6+ years in pharmaceutical/healthcare or other highly regulated industries.
- Digital product management/product ownership; roadmap delivery in cross-functional teams.
- Event/engagement management platforms and tools; KOL engagement strategy; HCP compliance and performance tracking frameworks.
- Agile experience; JIRA/Confluence (or similar).
- Experience with AI/automation/agentic workflows.
- Preferred: MBA/graduate degree; product operating model experience; rare disease/specialty brand exposure.
Working Requirements
- 20–30% travel.
Benefits (US)
- Medical, dental, and vision insurance; 401k; flexible paid vacation.
Global Capability Owner for KOL & External Engagement Platforms (Customer Operations)
Responsibilities
- Define product vision and outcomes aligned to global/franchise priorities; strengthen Jazz credibility with the medical community.
- Own and evolve the KOL & External Engagement Platforms roadmap; make prioritization/trade-off decisions using data and user feedback.
- Translate business needs into measurable product success metrics; drive global delivery (governance, workflow improvements, engagement capability enhancements) to improve execution efficiency, performance tracking, and compliant KOL engagement at scale.
- Partner with stakeholders (franchises, regions, finance, contracting) and Tech Leads/Suite Lead; define requirements, user stories, and acceptance criteria.
- Apply user insights/engagement data; support discovery and validate business value + technical feasibility.
- Monitor adoption, KPIs/engagement metrics; manage PRDs/user stories/discovery artifacts and sprint planning; contribute to experimentation.
Required / Preferred Qualifications & Skills
- Bachelor’s degree (business/technology/marketing/science or related).
- 6+ years in pharmaceutical/healthcare or other highly regulated industries.
- Digital product management/product ownership; roadmap delivery in cross-functional teams.
- Event/engagement management platforms and tools; KOL engagement strategy; HCP compliance and performance tracking frameworks.
- Agile experience; JIRA/Confluence (or similar).
- Experience with AI/automation/agentic workflows.
- Preferred: MBA/graduate degree; product operating model experience; rare disease/specialty brand exposure.
Working Requirements
- 20–30% travel.
Benefits (US)
- Medical, dental, and vision insurance; 401k; flexible paid vacation.