Senior Manager, Credit and Collections

Role Summary

Senior Manager, Credit and Collections responsible for overseeing the US FSS Credit and Collection function, including credit evaluation, collections, cash application, audit, legal support, reporting and projects. Lead a team to manage customer credit risk and timely collection of receivables, optimizing cash flow and driving efficiencies in the credit and collection process.

Responsibilities

• Manages a team of people. Provide clear leadership and guidance by demonstrating AbbVie’s behaviors and supporting AbbVie’s culture.
• Oversees the credit evaluation process for new and existing customers, including conducting credit analysis and generating credit limit recommendations.
• Manages a collection team in charge of a portfolio of customers which may include various classes of trade: Wholesale, Retail, Institutions, Physicians, etc. and help resolve collection disputes in a timely fashion.
• Oversees team in charge of audit and various reporting including performance against target. Collaborates with business process outsourcer in charge of cash application.
• Ensures and maintains a SOX /IPE compliant Accounts Receivables (AR) management operation in line with AbbVie’s financial policies, through good internal controls including good documentation of daily operations and maintaining segregation of duties.
• Provides leadership in building efficient and effective best-in-class AR management operations, adopting new processes and tools to provide AbbVie with a competitive edge in cash and collection monitoring.
• Provides leadership and guidance to the credit and collections team, including training and development.
• Communicates and collaborate effectively with internal & external stakeholders and customers regarding credit and collection matters.
• Actively pursue opportunities to streamline, improve processes and drive change by exploring new technology such as AI.
• Performs related duties as assigned.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field required. CPA and or MBA preferred. Related professional certification preferred.
• Minimum of 6-8 years of experience in credit and collections management, preferably in a large corporate environment or related experience beyond the degree.
• Strong analytical skills. Advanced knowledge of credit & collection analysis and risk assessment.
• Excellent communication, negotiation, and leadership skills. Strong attention to detail and organizational skills.
• Strong working knowledge of SAP, Excel, SAC, PowerPoint and curiosity to leverage AI.
• Side trade is preferred.
• Ability to work collaboratively across departments and with external customers.
• Ability to manage multiple priorities and meet deadlines. Proactive problem-solving and decision-making abilities. High level of integrity and professionalism.
• Ability to work in a fast-paced environment.
• Occasional travel may be required.