Senior Director - HR, Global Services Learning & Development

Role Summary

Senior Director - HR, Global Services Learning & Development at Lilly. Oversees the Global Services L&D function, aligning learning strategy with enterprise goals, and leading a team of learning professionals to drive capability, performance, and compliance across global functions.

Responsibilities

• Strategic Leadership: Provide leadership oversight for Global Services Learning & Development accounts and portfolio (Tech@Lilly, Legal, Ethics & Compliance, Finance/Procurement/GBS, HR); develop learning strategies aligned with enterprise goals; collaborate with functional leaders to identify strategic needs and change priorities; define a strategic roadmap for L&D support across Global Services; allocate resources and influence stakeholders; represent GSLD in enterprise Learning Council and related activities; define data, automation, and AI integration strategy; benchmark practices and support broader Talent Management agenda.
• Operational Leadership: Implement Corporate Initiatives with design, accessibility, planning, scheduling, testing, and maintenance; ensure consistency in operational processes including qualification and learning plan management; ensure timely reviews of learning plans, courses, curricula, and assignments; lead data quality and content management improvements; establish continuous process improvements; manage departmental budget; demonstrate inclusive leadership and coaching; build and maintain a high-performing team.

Qualifications

• Bachelor’s degree
• 7-10 years’ experience in learning & development
• 3-5 years’ direct supervisory experience
• Instructional design and curriculum development experience, including translations, adaptive learning, and performance support
• Experience with LMS administration and other learning technologies (course authoring tools and e-learning standards)
• Authorized to work in the United States on a full-time basis

Additional Skills

• Master’s degree (preferred)
• Global work experience
• Data analysis and data-driven decision-making
• AI literacy and experience with generative AI for productivity and learning solutions
• Experience managing complex processes/systems
• Regulated environment experience with audit readiness
• Influence without direct authority
• Process design, implementation, and improvement
• Strong written and verbal communication
• GXP and quality systems knowledge (pharmaceutical or life sciences preferred)
• Service-minded execution and strong business acumen
• Problem-solving and troubleshooting skills

Education

• Bachelor’s degree
• Master’s degree (preferred)

Additional Requirements

• Location: Indianapolis, Indiana; onsite 3 days per week; limited travel (<10%); time zone flexibility for global collaboration