Sales Systems Operations Lead
Bristol Myers Squibb
August 18, 2026
Remote friendly (Princeton, NJ)
United States
Sales
Key Responsibilities
- Own CRM platform administration (uptime, performance, security) for Veeva CRM/Align/Network, Customer Master, Vault PromoMats, and integrated systems.
- Serve as ServiceNow Configuration Item (CI) Owner; maintain CMDB records, ownership mapping, and dependency documentation.
- Administer system configuration, environment refreshes, sandbox/production management, and break/fix.
- Triage/resolve incidents and service requests; perform root-cause analysis and problem management (ITIL-aligned).
- Administer IAM (IAR/UAR): role-based provisioning, access recertification, and de-provisioning.
- Execute IT operations test plans (functional/regression/integration) for changes, patches, and upgrades; track defects.
- Monitor logs/access/health; build dashboards/automated reporting.
- Maintain runbooks/SOPs/knowledge base; identify automation to reduce manual overhead.
Qualifications
- BS in CS/IS/IT or related field (or equivalent experience).
- 5+ years in IT operations/CRM administration/systems engineering (ideally regulated life sciences).
- Hands-on Veeva CRM or comparable enterprise CRM/SaaS administration (configuration, security model, integrations).
- ServiceNow ITSM (CMDB, incident/problem/change) and Jira/Kanban.
- Release management and CI/CD-aligned deployments in validated/regulated environments.
- Experience with software license management and vendor SOWs/contracts.
Skills/Competencies (required/preferred)
- Application/integration architecture (APIs, middleware, data loads), enterprise data models.
- Reporting/analytics (SQL, Excel, Power BI/Tableau); ITIL practices.
- CSV/GxP and data privacy/security knowledge; strong troubleshooting/root-cause analysis.
Compensation
- Princeton, NJ: $150,110–$181,898 (full-time). Additional incentives may be available (eligibility-based).
- Own CRM platform administration (uptime, performance, security) for Veeva CRM/Align/Network, Customer Master, Vault PromoMats, and integrated systems.
- Serve as ServiceNow Configuration Item (CI) Owner; maintain CMDB records, ownership mapping, and dependency documentation.
- Administer system configuration, environment refreshes, sandbox/production management, and break/fix.
- Triage/resolve incidents and service requests; perform root-cause analysis and problem management (ITIL-aligned).
- Administer IAM (IAR/UAR): role-based provisioning, access recertification, and de-provisioning.
- Execute IT operations test plans (functional/regression/integration) for changes, patches, and upgrades; track defects.
- Monitor logs/access/health; build dashboards/automated reporting.
- Maintain runbooks/SOPs/knowledge base; identify automation to reduce manual overhead.
Qualifications
- BS in CS/IS/IT or related field (or equivalent experience).
- 5+ years in IT operations/CRM administration/systems engineering (ideally regulated life sciences).
- Hands-on Veeva CRM or comparable enterprise CRM/SaaS administration (configuration, security model, integrations).
- ServiceNow ITSM (CMDB, incident/problem/change) and Jira/Kanban.
- Release management and CI/CD-aligned deployments in validated/regulated environments.
- Experience with software license management and vendor SOWs/contracts.
Skills/Competencies (required/preferred)
- Application/integration architecture (APIs, middleware, data loads), enterprise data models.
- Reporting/analytics (SQL, Excel, Power BI/Tableau); ITIL practices.
- CSV/GxP and data privacy/security knowledge; strong troubleshooting/root-cause analysis.
Compensation
- Princeton, NJ: $150,110–$181,898 (full-time). Additional incentives may be available (eligibility-based).