Rheumatology Territory Account Specialist – Lubbock, TX

Role Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography. You will lead with purpose, crafting personalized experiences for each account and Health Care Provider, acting as the primary point of contact to connect customers with resources and improve patient outcomes. Success comes from balancing demand generation with strategic account engagement, leveraging clinical and account-based selling, access navigation, collaborative problem-solving, and omni-channel engagement.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements ‚Äì virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Bachelor‚Äôs degree required from 4-year college or university.
• Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; candidates from other complex sales environments are considered.
• Proven track-record of consistent high-performance in selling to large accounts and key customers.
• Self-starter with analytic abilities, ethical leadership, and ability to navigate compliance with company policies and laws.
• Residency within the territory or within a 50-mile commuting distance; ability to travel 60‚Äì80% over a broad geography; valid driver‚Äôs license.

Desirable Qualifications

• Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, or medical calling on HCPs for sophisticated products or reimbursement pathways.