Receptionist & Office Coordinator

Role Summary

The Receptionist/Office Coordinator is the first point of contact for employees and visitors, providing professional, positive, energetic, and helpful demeanor. Based at the Front Desk in Vericel’s Cambridge location, this role delivers exceptional reception and administrative support to employees, visitors, vendors, and clients.

Responsibilities

• Oversee all front desk activities for the Cambridge location, greet visitors, and notify staff of arrivals; ensure front desk coverage.
• Support the SVP Operations and site head with administrative tasks, including scheduling meetings, processing expenses, planning large meetings or events, and other duties.
• Answer the main company phone line, direct callers to appropriate departments, handle calls on the work cell, and field emergency calls per established protocols.
• Coordinate with building security to guide employees and direct visitors.
• Update TV monitors throughout the facility.
• Provide parking pass validations per established protocols.
• Handle general administrative tasks such as sorting/distributing mail, administering recognition programs, coordinating/ordering food deliveries for business purposes, and monitoring/responding to Front Desk emails.
• Collaborate with facilities to manage office supplies, proactively maintaining inventory and controlling costs.
• Participate in planning and coordinating employee engagement events.
• Support HR to create a seamless candidate and new hire experience (interview activities, onboarding, first-day guidance, name tags, badges, etc.).
• Coordinate quarterly Cambridge All Hands meetings with SVP, including AV/tech needs, catering, and setup.
• Perform other administrative responsibilities as required.

Qualifications

• College degree preferred + 1+ years of administrative experience, or high school diploma + 4+ years of administrative experience.
• Expertise with Microsoft Office 365, specifically Excel and PowerPoint.
• Excellent customer service and written/verbal communication skills.
• Experience in a professional office environment.
• Demonstrated discretion, professionalism, and courtesy.
• Ability to sit for extended periods.
• Ability to occasionally lift up to 25 pounds.

Skills

• Front desk operations
• Administrative support
• Calendar and meeting coordination
• Vendor and visitor management
• Communication and interpersonal skills

Education

• College degree preferred or equivalent experience as noted in Qualifications.

Additional Requirements

• Experience with Concur for travel scheduling and expenses (preferred).
• Experience coordinating large group or company-wide events/meetings (preferred).