Patient Support Specialist

Role: Patient Support Specialist focusing on rare metabolic disorders like PKU, providing case management, patient education, and adherence support. Responsibilities: manage therapy initiation, coordinate with sales and patient engagement teams, educate patients/caregivers via phone/video, address adherence barriers, support transition milestones, and ensure compliance with regulations. Serve as PKU subject matter expert within Patient Services, contribute to workflow improvements, and document interactions accurately.Qualifications: Bachelor's Degree with 5+ years in clinical nutrition, nursing, or patient counseling; active Dietitian/Nursing license or Master's preferred. Experience with metabolic disorders, motivational interviewing, and patient logistics essential. Skills include strong communication, problem-solving, organization, and proficiency in Microsoft Office. Preferred: experience in rare disease patient services, familiarity with EMR/CRM, bilingual abilities, and knowledge of industry compliance. Work requires up to 50% travel; preferred location is U.S. West Coast (Pacific Time Zone). High-value specifics include focus on rare inherited metabolic disorders, patient-centered support across pediatric and adult stages, and collaboration within a matrixed team in a biopharma setting.