Patient Success Specialist-Women's Health

Role: Patient Success Specialist supporting patient experience through non-clinical assistance, resolving inquiries, and coordinating services. Responsibilities: serve as primary contact for test updates, portal issues, redraws, and inquiries; manage inbound calls and live chats; collaborate with internal teams; maintain accurate records in Salesforce; escalate issues and contribute to process improvements. Requirements: strong communication, organization, and empathy; proficiency with Salesforce and office tools; experience in customer service or healthcare preferred; Spanish fluency a plus. HighValue: patient support in a clinical testing environment, remote work in the USA, $20–$23/hr, focusing on genetics-based diagnostics (cfDNA), with emphasis on oncology, women’s health, and organ health, within a fast-growing biopharma context.