Patient Navigator, Patient Support Operations

Role: Patient Navigator in Patient Support Operations, focusing on educating and assisting patients with PAH and PH-ILD therapies, ensuring seamless therapy access and adherence. Responsibilities: guide patients through medication procurement, remove non-clinical barriers, provide disease and benefit education, support regulatory compliance, and deliver patient-centric service from case initiation to closure. Requirements: Associate’s or Bachelor’s degree in life sciences, business, or related fields with 2-4+ years experience in case management, customer service, or patient experience; strong interpersonal and problem-solving skills; effective communication; compassionate, patient-centered approach; onsite role in Morrisville, NC, with full-time hours. Preferred: bilingual in Spanish, SOP experience, CRM familiarity (e.g., Salesforce), and knowledge of rare diseases or complex therapies. High-value: focus on rare, life-threatening diseases (PAH, PH-ILD), biologic therapies, patient support program design, regulatory adherence, and working in a GxP environment. Collaboration: interacts with healthcare providers, patients, caregivers, and cross-functional teams to facilitate therapy access. Work setup: onsite, Monday to Friday, 10:00 a.m. to 7:00 p.m. ET, with an emphasis on delivering exceptional, compliant patient support.