Operational Success Engineer for Manufacturing & Critical Applications
Eli Lilly and Company
6 hours ago
Remote friendly (Indianapolis, IN)
United States
$64,500 - $151,800 USD yearly
Operations
Operational Success Engineer (Cloud and Connectivity)
Responsibilities:
- Serve as technical success owner for infrastructure supporting manufacturing and other critical applications, ensuring availability, resiliency, performance, and security expectations.
- Act as primary technical partner to application and site stakeholders; provide guidance on infrastructure architecture, configuration, and operational readiness.
- Proactively assess and manage infrastructure health across network, compute, storage, virtualization, and cloud-connected services.
- Partner with application owners, plant/business stakeholders, engineering, cybersecurity, and global infrastructure teams to align infrastructure with application requirements and uptime expectations.
- Coordinate infrastructure engagement, ensuring application needs are addressed by appropriate specialist teams.
- Lead proactive health and reliability reviews (dependency mapping, trend analysis, lifecycle risks, capacity constraints).
- Coordinate incident response and technical escalations for application-impacting issues.
- Lead root cause analysis and drive corrective/preventative actions to improve long-term stability.
- Promote standard architecture, repeatable patterns, and improved observability.
- Support technology roadmaps and lifecycle planning to guide modernization.
- Provide technical direction and oversight to internal SMEs and service providers.
What You Should Bring (Skills/Qualifications):
- Strong foundation supporting enterprise or mission-critical applications; experience in one or more of network, compute, storage, virtualization, and cloud-connected platforms.
- Proven ability to lead technical coordination across multiple applications or sites.
- Experience supporting manufacturing systems and other critical applications where availability and performance are essential.
- Demonstrated incident leadership/escalation management, including root cause analysis and preventative follow-through.
- Familiarity with monitoring, observability, and reliability practices (health dashboards, trend analysis, capacity planning).
- Excellent analytical, problem-solving, and communication skills; ability to explain technical risks/recommendations to technical and non-technical stakeholders.
- Track record influencing outcomes across global, cross-functional organizations without direct authority.
Basic Requirements:
- Bachelor’s degree (CS/IT/Engineering or related) and 5+ years of experience in IT infrastructure, technical support, service delivery, customer/operational success engineering, or similar roles supporting critical applications.
- Experience coordinating large-scale, multi-application or multi-site initiatives focused on reliability and operational continuity.
- Experience driving execution across global teams.
Required/Allowed Work Authorization:
- Must be authorized to work in the United States on a full-time basis; Lilly does not sponsor work authorization/visas.
Additional Information:
- Hybrid role in Indianapolis, IN (relocation required); travel <5%.
Responsibilities:
- Serve as technical success owner for infrastructure supporting manufacturing and other critical applications, ensuring availability, resiliency, performance, and security expectations.
- Act as primary technical partner to application and site stakeholders; provide guidance on infrastructure architecture, configuration, and operational readiness.
- Proactively assess and manage infrastructure health across network, compute, storage, virtualization, and cloud-connected services.
- Partner with application owners, plant/business stakeholders, engineering, cybersecurity, and global infrastructure teams to align infrastructure with application requirements and uptime expectations.
- Coordinate infrastructure engagement, ensuring application needs are addressed by appropriate specialist teams.
- Lead proactive health and reliability reviews (dependency mapping, trend analysis, lifecycle risks, capacity constraints).
- Coordinate incident response and technical escalations for application-impacting issues.
- Lead root cause analysis and drive corrective/preventative actions to improve long-term stability.
- Promote standard architecture, repeatable patterns, and improved observability.
- Support technology roadmaps and lifecycle planning to guide modernization.
- Provide technical direction and oversight to internal SMEs and service providers.
What You Should Bring (Skills/Qualifications):
- Strong foundation supporting enterprise or mission-critical applications; experience in one or more of network, compute, storage, virtualization, and cloud-connected platforms.
- Proven ability to lead technical coordination across multiple applications or sites.
- Experience supporting manufacturing systems and other critical applications where availability and performance are essential.
- Demonstrated incident leadership/escalation management, including root cause analysis and preventative follow-through.
- Familiarity with monitoring, observability, and reliability practices (health dashboards, trend analysis, capacity planning).
- Excellent analytical, problem-solving, and communication skills; ability to explain technical risks/recommendations to technical and non-technical stakeholders.
- Track record influencing outcomes across global, cross-functional organizations without direct authority.
Basic Requirements:
- Bachelor’s degree (CS/IT/Engineering or related) and 5+ years of experience in IT infrastructure, technical support, service delivery, customer/operational success engineering, or similar roles supporting critical applications.
- Experience coordinating large-scale, multi-application or multi-site initiatives focused on reliability and operational continuity.
- Experience driving execution across global teams.
Required/Allowed Work Authorization:
- Must be authorized to work in the United States on a full-time basis; Lilly does not sponsor work authorization/visas.
Additional Information:
- Hybrid role in Indianapolis, IN (relocation required); travel <5%.