Operational Solutions Manager (West)
Caris Life Sciences
4 hours ago
On-site
South Dakota, United States
Operations
Position Summary
- The Operational Solutions Manager manages account priorities for proactive business solutions and drives the right to do business with hospital and laboratory accounts in the assigned area.
Key Responsibilities
- Establish complete vendor relationships and determine requirements and best practices for the assigned area.
- Identify laboratory decision makers and facilitate engagement.
- Communicate via phone, virtual meetings, and email in a compliant manner.
- Collaborate with Senior Strategic Solutions Managers, sales teams, and cross-functional partners.
- Ensure high-quality, customer-focused service delivery.
- Respond promptly to customer inquiries and opportunities.
- Serve as a subject matter expert in hospital administration and laboratory operations.
- Maintain attention to detail and organizational skills, including Salesforce tracking.
- Meet and exceed assigned deliverables, goals, and initiatives.
- Provide ongoing updates to leadership on progress and challenges.
- Maintain knowledge of company offerings, competitive landscape, and industry issues.
- Maintain company assets including laptop and iPhone.
- Submit paperwork, business plans, reports, and expenses accurately and on time.
- Perform ancillary projects or related duties as assigned.
- Maintain HIPAA and compliance guidelines at all times.
Required Qualifications
- Bachelor’s degree in business, management, life sciences, or related field, OR minimum 5 years of equivalent experience.
- Experience implementing business-solution initiatives and solving complex problems.
- Critical thinking and problem-solving skills.
- Experience managing timelines, projects, documentation, progress tracking, and conflict resolution.
- Ability to multi-task in a fast-paced, deadline-driven, matrixed environment.
- Strong written and verbal interpersonal skills.
- Ability to build and maintain trusting relationships with clients and internal teams.
- Proficiency with CRM (e.g., Salesforce), reporting tools (e.g., Tableau), and Microsoft Office Suite.
Preferred Qualifications
- Experience in Oncology.
- Familiarity with hospital systems and pathology networks.
- Established relationships in hospital, laboratory, and pathology space.
Physical Demands
- Must be able to sit and/or stand for long periods and lift routine office supplies.
Required Training
- Complete job-specific, safety, and compliance training assigned based on job functions.
Compensation (Annual Hiring Range)
- $90,000 - $100,000 (actual offer may vary by location, experience, education, and/or skills).
Conditions of Employment
- Successful completion of pre-employment process including criminal background check, drug screening, credit check (if applicable), and reference verification.
- The Operational Solutions Manager manages account priorities for proactive business solutions and drives the right to do business with hospital and laboratory accounts in the assigned area.
Key Responsibilities
- Establish complete vendor relationships and determine requirements and best practices for the assigned area.
- Identify laboratory decision makers and facilitate engagement.
- Communicate via phone, virtual meetings, and email in a compliant manner.
- Collaborate with Senior Strategic Solutions Managers, sales teams, and cross-functional partners.
- Ensure high-quality, customer-focused service delivery.
- Respond promptly to customer inquiries and opportunities.
- Serve as a subject matter expert in hospital administration and laboratory operations.
- Maintain attention to detail and organizational skills, including Salesforce tracking.
- Meet and exceed assigned deliverables, goals, and initiatives.
- Provide ongoing updates to leadership on progress and challenges.
- Maintain knowledge of company offerings, competitive landscape, and industry issues.
- Maintain company assets including laptop and iPhone.
- Submit paperwork, business plans, reports, and expenses accurately and on time.
- Perform ancillary projects or related duties as assigned.
- Maintain HIPAA and compliance guidelines at all times.
Required Qualifications
- Bachelor’s degree in business, management, life sciences, or related field, OR minimum 5 years of equivalent experience.
- Experience implementing business-solution initiatives and solving complex problems.
- Critical thinking and problem-solving skills.
- Experience managing timelines, projects, documentation, progress tracking, and conflict resolution.
- Ability to multi-task in a fast-paced, deadline-driven, matrixed environment.
- Strong written and verbal interpersonal skills.
- Ability to build and maintain trusting relationships with clients and internal teams.
- Proficiency with CRM (e.g., Salesforce), reporting tools (e.g., Tableau), and Microsoft Office Suite.
Preferred Qualifications
- Experience in Oncology.
- Familiarity with hospital systems and pathology networks.
- Established relationships in hospital, laboratory, and pathology space.
Physical Demands
- Must be able to sit and/or stand for long periods and lift routine office supplies.
Required Training
- Complete job-specific, safety, and compliance training assigned based on job functions.
Compensation (Annual Hiring Range)
- $90,000 - $100,000 (actual offer may vary by location, experience, education, and/or skills).
Conditions of Employment
- Successful completion of pre-employment process including criminal background check, drug screening, credit check (if applicable), and reference verification.