Operational Solutions Manager (East)
Caris Life Sciences
4 hours ago
On-site
Massachusetts, United States
Operations
Position Summary
The Operational Solutions Manager is responsible for navigating and managing account priorities for proactive business solutions and achieving the right to do business with hospital and laboratory accounts within the assigned area.
Key Responsibilities
- Establish the complete vendor relationship and determine requirements and best practices for doing business in the assigned area.
- Identify laboratory decision makers and use effective approaches to facilitate engagement.
- Communicate effectively via phone, virtual meeting, and email in a compliant manner.
- Collaborate with Senior Strategic Solutions Managers, sales teams, and cross-functional partners.
- Ensure high-quality service delivery in a customer-focused manner.
- Respond promptly to customer inquiries and opportunities.
- Serve as a subject matter expert in hospital administration and laboratory operations.
- Maintain strong attention to detail and effective organizational skills, including Salesforce tracking.
- Meet and exceed assigned deliverables, goals, and initiatives.
- Maintain ongoing communication with leadership regarding progress and challenges.
- Maintain core knowledge of Caris offerings, competitive landscape, and industry issues.
- Maintain company assets including laptop and iPhone.
- Submit all paperwork, business plans, reports, and expenses accurately and on time.
- Perform ancillary projects or other related duties as assigned.
- Maintain HIPAA and compliance guidelines at all times.
Required Qualifications
- Bachelor’s degree in business, management, life sciences, or a related field, OR a minimum of 5 years of equivalent experience.
- Experience implementing business-solution initiatives and solving complex problems.
- Ability to utilize critical thinking and problem-solving skills.
- Experience managing timelines, projects, documentation, progress tracking, and conflict resolution.
- Ability to multi-task and work in a fast-paced, deadline-driven, matrixed environment.
- Strong written and verbal interpersonal skills.
- Ability to build and maintain strong, trusting relationships with clients and internal teams.
- Proficiency in CRM systems (e.g., Salesforce), reporting tools (e.g., Tableau), and Microsoft Office Suite.
Preferred Qualifications
- Experience in Oncology.
- Familiarity with hospital systems and pathology networks.
- Established relationships in hospital, laboratory, and pathology space.
Physical Demands
- Must be able to sit and/or stand for long periods and lift routine office supplies.
Required Training
- All job specific, safety, and compliance training assigned based on job functions.
Compensation
- Annual hiring range: $90,000 - $100,000 (final compensation may vary by location, experience, education, and/or skill level).
Conditions of Employment
- Successfully complete the pre-employment process.
The Operational Solutions Manager is responsible for navigating and managing account priorities for proactive business solutions and achieving the right to do business with hospital and laboratory accounts within the assigned area.
Key Responsibilities
- Establish the complete vendor relationship and determine requirements and best practices for doing business in the assigned area.
- Identify laboratory decision makers and use effective approaches to facilitate engagement.
- Communicate effectively via phone, virtual meeting, and email in a compliant manner.
- Collaborate with Senior Strategic Solutions Managers, sales teams, and cross-functional partners.
- Ensure high-quality service delivery in a customer-focused manner.
- Respond promptly to customer inquiries and opportunities.
- Serve as a subject matter expert in hospital administration and laboratory operations.
- Maintain strong attention to detail and effective organizational skills, including Salesforce tracking.
- Meet and exceed assigned deliverables, goals, and initiatives.
- Maintain ongoing communication with leadership regarding progress and challenges.
- Maintain core knowledge of Caris offerings, competitive landscape, and industry issues.
- Maintain company assets including laptop and iPhone.
- Submit all paperwork, business plans, reports, and expenses accurately and on time.
- Perform ancillary projects or other related duties as assigned.
- Maintain HIPAA and compliance guidelines at all times.
Required Qualifications
- Bachelor’s degree in business, management, life sciences, or a related field, OR a minimum of 5 years of equivalent experience.
- Experience implementing business-solution initiatives and solving complex problems.
- Ability to utilize critical thinking and problem-solving skills.
- Experience managing timelines, projects, documentation, progress tracking, and conflict resolution.
- Ability to multi-task and work in a fast-paced, deadline-driven, matrixed environment.
- Strong written and verbal interpersonal skills.
- Ability to build and maintain strong, trusting relationships with clients and internal teams.
- Proficiency in CRM systems (e.g., Salesforce), reporting tools (e.g., Tableau), and Microsoft Office Suite.
Preferred Qualifications
- Experience in Oncology.
- Familiarity with hospital systems and pathology networks.
- Established relationships in hospital, laboratory, and pathology space.
Physical Demands
- Must be able to sit and/or stand for long periods and lift routine office supplies.
Required Training
- All job specific, safety, and compliance training assigned based on job functions.
Compensation
- Annual hiring range: $90,000 - $100,000 (final compensation may vary by location, experience, education, and/or skill level).
Conditions of Employment
- Successfully complete the pre-employment process.