Neuroscience Territory Account Specialist – Rochester
Novartis
2 days ago
Remote friendly (Rochester, NY)
United States
Sales
Key Responsibilities:
- Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
- Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
- Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
- Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
- Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements (virtually or in person).
- Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
- Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
- Harness digital tools and omni-channel strategies to personalize outreach and engage customers across virtual and face-to-face settings.
Essential Requirements:
- Bachelor’s degree required.
- Experience (within last 5 years) in pharmaceutical/biotech/healthcare or similarly structured industries with large, geographically dispersed sales teams; candidates from other complex sales environments are welcome.
- Proven track record of high performance in navigating and selling to large accounts/key customers.
- Self-starter with analytic abilities and strong ethical leadership/compliance mindset.
- Reside within territory or within 50 miles of territory border; travel 60–80% within broad geography; must have valid driver’s license.
Desirable Requirements:
- Experience across therapeutic groups, disease states, account management strategy, and new product launches.
- Knowledge of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs.
Leveling Guidelines (by experience):
- Associate TAS: Recent US Military leadership (4+ years) or limited prior sales experience.
- TAS: 2+ years’ experience in specialty pharma/biotech/healthcare and related complex sales roles (last 5 years).
- Senior TAS: 5+ years’ experience in similar complex sales roles (last 5 years).
- Executive TAS: 10+ years’ experience in similar complex sales roles (last 5 years).
Other:
- Driving is essential: must have a fully valid and unrestricted driver’s license.
- Customer-facing roles must comply with customer credentialing guidelines (may require vaccination).
- For field roles with dedicated training: complete initial training, including home study up to 8 hours/day and 40 hours/week.
Compensation & Benefits (as stated):
- Salary range by level: $77,000–$143,000 (Associate); $93,800–$174,200 (TAS); $119,700–$222,300 (Senior); $132,300–$245,700 (Executive).
- Performance-based cash incentive; may be eligible for annual equity awards (level-dependent).
- US-based eligible employees: health/life/disability benefits, 401(k) with company contribution/match, and time off (vacation/personal days/holidays/other leaves).
Driving/Location constraints and relocation/visa sponsorship:
- Relocation support not provided; company does not sponsor visas for this position.
- Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
- Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
- Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
- Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
- Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements (virtually or in person).
- Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
- Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
- Harness digital tools and omni-channel strategies to personalize outreach and engage customers across virtual and face-to-face settings.
Essential Requirements:
- Bachelor’s degree required.
- Experience (within last 5 years) in pharmaceutical/biotech/healthcare or similarly structured industries with large, geographically dispersed sales teams; candidates from other complex sales environments are welcome.
- Proven track record of high performance in navigating and selling to large accounts/key customers.
- Self-starter with analytic abilities and strong ethical leadership/compliance mindset.
- Reside within territory or within 50 miles of territory border; travel 60–80% within broad geography; must have valid driver’s license.
Desirable Requirements:
- Experience across therapeutic groups, disease states, account management strategy, and new product launches.
- Knowledge of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs.
Leveling Guidelines (by experience):
- Associate TAS: Recent US Military leadership (4+ years) or limited prior sales experience.
- TAS: 2+ years’ experience in specialty pharma/biotech/healthcare and related complex sales roles (last 5 years).
- Senior TAS: 5+ years’ experience in similar complex sales roles (last 5 years).
- Executive TAS: 10+ years’ experience in similar complex sales roles (last 5 years).
Other:
- Driving is essential: must have a fully valid and unrestricted driver’s license.
- Customer-facing roles must comply with customer credentialing guidelines (may require vaccination).
- For field roles with dedicated training: complete initial training, including home study up to 8 hours/day and 40 hours/week.
Compensation & Benefits (as stated):
- Salary range by level: $77,000–$143,000 (Associate); $93,800–$174,200 (TAS); $119,700–$222,300 (Senior); $132,300–$245,700 (Executive).
- Performance-based cash incentive; may be eligible for annual equity awards (level-dependent).
- US-based eligible employees: health/life/disability benefits, 401(k) with company contribution/match, and time off (vacation/personal days/holidays/other leaves).
Driving/Location constraints and relocation/visa sponsorship:
- Relocation support not provided; company does not sponsor visas for this position.