Marketing Operations Manager
Vertex Pharmaceuticals
August 21, 2026
Remote friendly (Boston, MA)
United States
Marketing
Position Summary
The Marketing Operations Manager serves as the lead and subject matter expert for assigned Communications Review Committee (CRC) team(s), supporting the efficient and compliant review, approval, production, and distribution of branded and non-branded communications.
Key Responsibilities
- Serve as the lead and subject matter expert for assigned CRC team(s).
- Act as the primary point of contact for business stakeholders, agency partners, and cross-functional reviewers.
- Lead CRC planning and execution (submission strategy, timelines, review schedules, milestone tracking).
- Own weekly forecasting meetings; partner on submission timing, prioritization, throughput, and resource alignment.
- Identify volume trends, planning risks, and capacity considerations; align timing and expectations.
- Track major multi-piece initiatives through completion.
- Provide guidance on review requirements, workflow routing, and submission readiness for promotional, educational, and training materials.
- Oversee the end-to-end review lifecycle; ensure quality execution and adherence to internal processes.
- Ensure final approved materials and workflow records are complete, accurate, and archived.
- Serve as an operational expert for Veeva Vault PromoMats (or equivalent).
- Facilitate OPDP submission requirements and related documentation (as applicable).
- Lead quarterly business reviews with performance metrics, trend analysis, and actionable insights.
- Drive continuous improvement initiatives; develop tools/templates/process documentation.
- May mentor/train less experienced team members.
Education and Experience
- Bachelor’s degree in Communications, Marketing, Advertising, or related field.
- 5+ years relevant experience (marketing communications/operations/advertising/medical communications/publishing or related).
- Experience in a regulated, cross-functional environment.
- Experience with electronic review systems (Veeva Vault PromoMats or equivalent).
Preferred Qualifications
- Pharmaceutical/biopharmaceutical experience.
- Experience supporting promotional review or commercial content operations.
- Experience leading cross-functional projects, forecasting, or process improvement.
- Familiarity with OPDP submission requirements.
Knowledge and Skills
- Strong CRC/commercial content review process knowledge in a regulated environment.
- Planning, forecasting, workload management; project management; strong stakeholder communication.
- Ability to influence without authority; attention to detail; identify process gaps and implement improvements.
The Marketing Operations Manager serves as the lead and subject matter expert for assigned Communications Review Committee (CRC) team(s), supporting the efficient and compliant review, approval, production, and distribution of branded and non-branded communications.
Key Responsibilities
- Serve as the lead and subject matter expert for assigned CRC team(s).
- Act as the primary point of contact for business stakeholders, agency partners, and cross-functional reviewers.
- Lead CRC planning and execution (submission strategy, timelines, review schedules, milestone tracking).
- Own weekly forecasting meetings; partner on submission timing, prioritization, throughput, and resource alignment.
- Identify volume trends, planning risks, and capacity considerations; align timing and expectations.
- Track major multi-piece initiatives through completion.
- Provide guidance on review requirements, workflow routing, and submission readiness for promotional, educational, and training materials.
- Oversee the end-to-end review lifecycle; ensure quality execution and adherence to internal processes.
- Ensure final approved materials and workflow records are complete, accurate, and archived.
- Serve as an operational expert for Veeva Vault PromoMats (or equivalent).
- Facilitate OPDP submission requirements and related documentation (as applicable).
- Lead quarterly business reviews with performance metrics, trend analysis, and actionable insights.
- Drive continuous improvement initiatives; develop tools/templates/process documentation.
- May mentor/train less experienced team members.
Education and Experience
- Bachelor’s degree in Communications, Marketing, Advertising, or related field.
- 5+ years relevant experience (marketing communications/operations/advertising/medical communications/publishing or related).
- Experience in a regulated, cross-functional environment.
- Experience with electronic review systems (Veeva Vault PromoMats or equivalent).
Preferred Qualifications
- Pharmaceutical/biopharmaceutical experience.
- Experience supporting promotional review or commercial content operations.
- Experience leading cross-functional projects, forecasting, or process improvement.
- Familiarity with OPDP submission requirements.
Knowledge and Skills
- Strong CRC/commercial content review process knowledge in a regulated environment.
- Planning, forecasting, workload management; project management; strong stakeholder communication.
- Ability to influence without authority; attention to detail; identify process gaps and implement improvements.