Manager/ Senior Specialist , Medical Information
Incyte
July 01, 2026
Remote friendly (Chadds Ford, PA)
United States
Medical Affairs
Job Summary (Primary Function)
- The Manager, Medical Information Call Center (MICC) responds to inbound medical inquiries in the United States from HCPs, patients, and caregivers.
- Handles intake and processing of adverse events (AEs) and product quality complaints (PQCs) for marketed products, and develops scientific materials for customer inquiries.
- Supports vendor management, MICC systems, and insight generation.
Key Responsibilities
- Comply with all guidelines, policies, legal, regulatory, and compliance requirements.
- Provide timely, accurate, thorough, and balanced medical information responses consistent with company and regulatory guidelines.
- Identify, capture, and process AEs and PCs per company guidance.
- Maintain scientific and business expertise in therapeutic areas.
- Support medical information at medical meetings and scientific engagements (as assigned).
- Generate and present customer insights, metrics, and reports with internal partners.
- Collaborate to develop and maintain written scientific materials (custom responses, standard responses, Q&As).
- Support day-to-day call center operations (SOPs, vendor oversight, workload prioritization, inspection/audit readiness).
- Implement call center workflows/process improvements with Market Access, Quality Assurance, and Pharmacovigilance.
- Lead AI-related initiatives to optimize MICC functionality and workflow efficiency.
- Communicate MICC best practices with Global colleagues.
- Optimize Veeva MedInquiry and related platforms with MICC Lead and IT.
- Support ad hoc MICC projects (as identified by MICC Lead).
Qualifications
- Required: PharmD/MD/RPh/PhD (or related field) with Medical Information/Medical Affairs experience in a pharma/medical device company, or equivalent clinical experience.
- Strongly preferred: Experience creating scientific content (including MIRLs).
- Required: Knowledge of FDA regulations for dissemination of Medical Information, drug promotion, and AE/PQC reporting.
- Required: Ability to query scientific literature (PubMed/Embase/Scopus) and summarize findings.
- Required: Excellent oral and written communication; strong project management.
- Desired: Medical inquiry database experience (e.g., Veeva MedInquiry).
- Strongly preferred: Experience in oncology, hematology, dermatology, or immunology.
- The Manager, Medical Information Call Center (MICC) responds to inbound medical inquiries in the United States from HCPs, patients, and caregivers.
- Handles intake and processing of adverse events (AEs) and product quality complaints (PQCs) for marketed products, and develops scientific materials for customer inquiries.
- Supports vendor management, MICC systems, and insight generation.
Key Responsibilities
- Comply with all guidelines, policies, legal, regulatory, and compliance requirements.
- Provide timely, accurate, thorough, and balanced medical information responses consistent with company and regulatory guidelines.
- Identify, capture, and process AEs and PCs per company guidance.
- Maintain scientific and business expertise in therapeutic areas.
- Support medical information at medical meetings and scientific engagements (as assigned).
- Generate and present customer insights, metrics, and reports with internal partners.
- Collaborate to develop and maintain written scientific materials (custom responses, standard responses, Q&As).
- Support day-to-day call center operations (SOPs, vendor oversight, workload prioritization, inspection/audit readiness).
- Implement call center workflows/process improvements with Market Access, Quality Assurance, and Pharmacovigilance.
- Lead AI-related initiatives to optimize MICC functionality and workflow efficiency.
- Communicate MICC best practices with Global colleagues.
- Optimize Veeva MedInquiry and related platforms with MICC Lead and IT.
- Support ad hoc MICC projects (as identified by MICC Lead).
Qualifications
- Required: PharmD/MD/RPh/PhD (or related field) with Medical Information/Medical Affairs experience in a pharma/medical device company, or equivalent clinical experience.
- Strongly preferred: Experience creating scientific content (including MIRLs).
- Required: Knowledge of FDA regulations for dissemination of Medical Information, drug promotion, and AE/PQC reporting.
- Required: Ability to query scientific literature (PubMed/Embase/Scopus) and summarize findings.
- Required: Excellent oral and written communication; strong project management.
- Desired: Medical inquiry database experience (e.g., Veeva MedInquiry).
- Strongly preferred: Experience in oncology, hematology, dermatology, or immunology.