Manager, Customer Analytics & Insights, EMD
Jazz Pharmaceuticals
September 03, 2026
Remote friendly (Boston, MA)
United States
Marketing
Brief Description:
- Lead data-driven insights supporting franchise strategy, performance tracking, and business decisions. Conduct secondary data analytics, support primary market research, and translate findings into clear, actionable recommendations in a matrixed environment across customer types.
Responsibilities:
Analytics & Insight Generation
- Conduct in-depth analysis of secondary data sources (claims, EHR/EMR, specialty pharmacy, Rx, CRM, media/omnichannel ecosystem)
- Synthesize insights across sources to inform brand planning, lifecycle strategy, performance optimization, and HCP/patient journeys
- Apply advanced analytics and structured approaches (including segmentation) to identify patterns, drivers, and opportunities
- Develop/maintain standardized dashboards, reports, and analytical tools for ongoing performance monitoring
- Support data quality and consistency (validation and alignment across sources and outputs)
Market Research & Voice of Customer
- Design and execute qualitative and quantitative primary research across customer types (HCPs, HCOs, patients, medical/KOLs, payers)
- Integrate primary and secondary insights to provide a comprehensive view of customer needs
- Communicate findings to stakeholders and translate into implications for brand strategy and execution
- Perform and interpret market, competitive, and landscape analyses
Cross-Functional Collaboration & Continuous Improvement
- Partner with Commercial, Medical, and Market Access to uncover questions and deliver integrated insights
- Collaborate with data strategy/technology teams on data sources, methodologies, and outputs
- Support standardized analytical frameworks
- Improve research processes, tools, and best practices
Required Qualifications & Skills:
- Experience analyzing secondary pharmaceutical/healthcare data (claims, EHR/EMR, specialty pharmacy, prescriber-level data)
- Strong primary market research skills (qualitative interviews/focus groups; quantitative surveys/segmentation)
- Proficiency with analytics/visualization/query tools (Power BI, Tableau, Excel, SQL, Python, R, or SAS)
- Experience with pharma/healthcare datasets (e.g., IQVIA DDD, Xponent, patient claims)
- Structured problem-solving; strong collaborative, self-starter approach
Education:
- Bachelor’s degree in a quantitative, scientific, business, or related field (required)
- 4 to 6+ years progressive experience in analytics, market research, or consulting
Preferred:
- Advanced degree (MBA or relevant graduate degree)
- Experience in healthcare/pharmaceutical or other highly regulated industries
Application instructions:
- If you are a current Jazz employee, apply via the Internal Career site.
- Lead data-driven insights supporting franchise strategy, performance tracking, and business decisions. Conduct secondary data analytics, support primary market research, and translate findings into clear, actionable recommendations in a matrixed environment across customer types.
Responsibilities:
Analytics & Insight Generation
- Conduct in-depth analysis of secondary data sources (claims, EHR/EMR, specialty pharmacy, Rx, CRM, media/omnichannel ecosystem)
- Synthesize insights across sources to inform brand planning, lifecycle strategy, performance optimization, and HCP/patient journeys
- Apply advanced analytics and structured approaches (including segmentation) to identify patterns, drivers, and opportunities
- Develop/maintain standardized dashboards, reports, and analytical tools for ongoing performance monitoring
- Support data quality and consistency (validation and alignment across sources and outputs)
Market Research & Voice of Customer
- Design and execute qualitative and quantitative primary research across customer types (HCPs, HCOs, patients, medical/KOLs, payers)
- Integrate primary and secondary insights to provide a comprehensive view of customer needs
- Communicate findings to stakeholders and translate into implications for brand strategy and execution
- Perform and interpret market, competitive, and landscape analyses
Cross-Functional Collaboration & Continuous Improvement
- Partner with Commercial, Medical, and Market Access to uncover questions and deliver integrated insights
- Collaborate with data strategy/technology teams on data sources, methodologies, and outputs
- Support standardized analytical frameworks
- Improve research processes, tools, and best practices
Required Qualifications & Skills:
- Experience analyzing secondary pharmaceutical/healthcare data (claims, EHR/EMR, specialty pharmacy, prescriber-level data)
- Strong primary market research skills (qualitative interviews/focus groups; quantitative surveys/segmentation)
- Proficiency with analytics/visualization/query tools (Power BI, Tableau, Excel, SQL, Python, R, or SAS)
- Experience with pharma/healthcare datasets (e.g., IQVIA DDD, Xponent, patient claims)
- Structured problem-solving; strong collaborative, self-starter approach
Education:
- Bachelor’s degree in a quantitative, scientific, business, or related field (required)
- 4 to 6+ years progressive experience in analytics, market research, or consulting
Preferred:
- Advanced degree (MBA or relevant graduate degree)
- Experience in healthcare/pharmaceutical or other highly regulated industries
Application instructions:
- If you are a current Jazz employee, apply via the Internal Career site.