Manager, Customer Analytics & Insights

Essential Functions/Responsibilities
Analytics and Insight Generation
- Conduct in-depth analysis of secondary data sources (e.g., claims, EHR/EMR, specialty pharmacy, Rx, CRM, media/omnichannel ecosystem)
- Synthesize insights across data sources to inform brand planning, lifecycle strategy, performance optimization, and HCP/patient journeys
- Apply advanced analytics (e.g., segmentation) to identify patterns, drivers, and opportunities
- Develop and maintain standardized dashboards, reports, and analytical tools for ongoing monitoring
- Support data quality and consistency efforts (validation and alignment across sources and outputs)

Market Research and Voice of Customer
- Design and execute qualitative and quantitative primary market research across customer types (HCPs, HCOs, patients, medical/KOLs, payers)
- Integrate primary and secondary insights for a comprehensive view of customer perspectives
- Interpret and communicate findings to cross-functional stakeholders; translate to implications for brand strategy and execution
- Perform and interpret strategic market, competitive, and landscape analyses

Cross-Functional Collaboration and Continuous Improvement
- Partner with Commercial, Medical, and Market Access to deliver integrated insights
- Collaborate with data strategy/technology teams on data sources, methodologies, and outputs
- Support standardized analytical frameworks to improve efficiency and capability
- Enhance research processes, tools, and best practices

Required Knowledge/Skills/Abilities
- Experience analyzing secondary pharmaceutical data (claims, EHR/EMR, specialty pharmacy, prescriber-level)
- Strong primary market research skills (qualitative and quantitative)
- Proficiency with analytics/visualization/query tools (Power BI, Tableau, Excel, SQL, Python, R, SAS)
- Experience with pharma/healthcare datasets (e.g., IQVIA DDD, Xponent, patient claims)
- Structured problem-solving; collaborative, self-starter in a matrixed environment

Education/Experience
- Bachelor’s degree in a quantitative/scientific/business or related field (required)
- 4–6+ years progressive experience in analytics, market research, or consulting
- Advanced degree (MBA or relevant graduate) preferred
- Healthcare/pharma or other highly regulated industry experience preferred

Benefits (US candidates)
- Eligible for discretionary annual cash bonus/incentive (role-dependent) and discretionary equity grants
- Medical, dental, vision, 401(k), and flexible paid vacation

Application instruction
- If a current Jazz employee, apply via the Internal Career site.