Manager, Customer Analytics & Insights
Jazz Pharmaceuticals
September 03, 2026
Remote friendly (San Diego, CA)
United States
Marketing
If you are a current Jazz employee please apply via the Internal Career site.
Manager, Customer Analytics & Insights
Responsibilities
- Conduct in-depth analysis of secondary data sources (claims, EHR/EMR, specialty pharmacy, Rx, CRM, media/omnichannel).
- Synthesize insights across data sources to inform brand planning, lifecycle strategy, performance optimization, and HCP/patient journeys.
- Use advanced analytics (including segmentation) to identify patterns, drivers, and opportunities.
- Develop and maintain standardized dashboards, reports, and analytical tools for ongoing brand/portfolio monitoring.
- Support data quality and consistency (validation and alignment across data sources and outputs).
- Design and execute qualitative/quantitative primary market research across HCPs, HCOs, patients, medical/KOLs, payers.
- Integrate primary and secondary insights; communicate findings and implications to cross-functional stakeholders.
- Perform and interpret strategic market, competitive, and landscape analyses.
- Partner with Commercial, Medical, and Market Access; collaborate with data strategy/technology teams; support analytical frameworks and continuous improvement.
Qualifications & Skills
- Experience analyzing secondary pharmaceutical/healthcare data (claims, EHR/EMR, specialty pharmacy/prescriber-level).
- Strong primary research skills (qualitative and quantitative; interviews/focus groups, surveys/segmentation).
- Proficiency with analytics/visualization/query tools: Power BI, Tableau, Excel, SQL, Python, R, or SAS.
- Experience with pharma/healthcare datasets (e.g., IQVIA DDD, Xponent, patient claims data).
- Structured problem-solving; collaborative, self-starter; adaptable in a fast-paced matrix environment.
Education
- Bachelor’s degree in a quantitative, scientific, business, or related field (required).
- 4 to 6+ years progressive experience in analytics, market research, or consulting.
- MBA or relevant advanced degree preferred; regulated industry experience preferred.
US Compensation/Benefits (if applicable)
- Base pay range: $120,000.00–$180,000.00.
- Eligible for discretionary annual cash bonus/incentive and discretionary equity grants.
- Benefits may include medical/dental/vision, 401(k), and flexible paid vacation.
Manager, Customer Analytics & Insights
Responsibilities
- Conduct in-depth analysis of secondary data sources (claims, EHR/EMR, specialty pharmacy, Rx, CRM, media/omnichannel).
- Synthesize insights across data sources to inform brand planning, lifecycle strategy, performance optimization, and HCP/patient journeys.
- Use advanced analytics (including segmentation) to identify patterns, drivers, and opportunities.
- Develop and maintain standardized dashboards, reports, and analytical tools for ongoing brand/portfolio monitoring.
- Support data quality and consistency (validation and alignment across data sources and outputs).
- Design and execute qualitative/quantitative primary market research across HCPs, HCOs, patients, medical/KOLs, payers.
- Integrate primary and secondary insights; communicate findings and implications to cross-functional stakeholders.
- Perform and interpret strategic market, competitive, and landscape analyses.
- Partner with Commercial, Medical, and Market Access; collaborate with data strategy/technology teams; support analytical frameworks and continuous improvement.
Qualifications & Skills
- Experience analyzing secondary pharmaceutical/healthcare data (claims, EHR/EMR, specialty pharmacy/prescriber-level).
- Strong primary research skills (qualitative and quantitative; interviews/focus groups, surveys/segmentation).
- Proficiency with analytics/visualization/query tools: Power BI, Tableau, Excel, SQL, Python, R, or SAS.
- Experience with pharma/healthcare datasets (e.g., IQVIA DDD, Xponent, patient claims data).
- Structured problem-solving; collaborative, self-starter; adaptable in a fast-paced matrix environment.
Education
- Bachelor’s degree in a quantitative, scientific, business, or related field (required).
- 4 to 6+ years progressive experience in analytics, market research, or consulting.
- MBA or relevant advanced degree preferred; regulated industry experience preferred.
US Compensation/Benefits (if applicable)
- Base pay range: $120,000.00–$180,000.00.
- Eligible for discretionary annual cash bonus/incentive and discretionary equity grants.
- Benefits may include medical/dental/vision, 401(k), and flexible paid vacation.