Manager, Channel & Account Operations
Pacira BioSciences, Inc.
4 hours ago
Remote friendly (Parsippany, NJ)
United States
Sales
Summary
- This role is responsible for day-to-day operational execution across customer-facing, contracting, pricing, billing, and distribution processes, owning key channel and account workflows and coordinating across the commercial organization.
Responsibilities
- Own day-to-day operational execution across key channel and account workflows supporting customer-facing, contracting, pricing, billing, and distribution processes.
- Support contract administration: coordinate contract content review/negotiation with stakeholders; pricing governance; resolve billing/invoicing issues; coordinate account balances; manage channel loading.
- Administer customer portal tools and support field-facing processes, customer coordination, escalations, and issue resolution.
- Oversee incoming operational requests (new account activations, evaluation kit requests, demo kit replenishments, post-sale support) to ensure timely execution and cross-team alignment.
- Produce and communicate regular performance reporting to leadership to identify trends and monitor operational effectiveness.
- Partner with internal teams to develop/maintain tools and resources that improve visibility, efficiency, and process discipline.
- Drive project execution across operational improvement initiatives.
- Partner with field sales and commercial leadership to identify business needs, surface operational risks, and improve day-to-day execution.
- Support development and ongoing execution of operational processes and workflow improvements.
Qualifications
- Bachelor’s degree required.
- 5 years of relevant experience in commercial support, customer account management, healthcare administration, business analytics, or other cross-functional business functions required.
- Demonstrated experience supporting customer-facing processes, contract review/coordination, account administration, pricing, order management, or other cross-functional operational workflows required.
- Healthcare/hospital/health system or medical device/pharmaceutical experience preferred (medical device strongly preferred).
Required skills
- Strong written/verbal communication; cross-functional collaboration.
- Strong organization and attention to detail; manage multiple priorities.
- Ability to manage competing projects and balance day-to-day execution with longer-term priorities.
- Advanced proficiency in Microsoft Excel and other reporting/database tools; ability to analyze data and generate actionable insights.
- Proactive, solutions-oriented problem solving.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Ability to adapt to evolving business needs; ability to travel as needed.
Benefits
- Medical, prescription, dental, vision coverage; flexible spending account & health savings account with company match.
- Employee assistance program; mental health resources; disability coverage; life insurance.
- Critical illness and accident insurance; pet insurance; fertility and maternity assistance.
- 401(k) with company match; flexible time off (FTO) and 11 paid holidays; paid parental leave.
- This role is responsible for day-to-day operational execution across customer-facing, contracting, pricing, billing, and distribution processes, owning key channel and account workflows and coordinating across the commercial organization.
Responsibilities
- Own day-to-day operational execution across key channel and account workflows supporting customer-facing, contracting, pricing, billing, and distribution processes.
- Support contract administration: coordinate contract content review/negotiation with stakeholders; pricing governance; resolve billing/invoicing issues; coordinate account balances; manage channel loading.
- Administer customer portal tools and support field-facing processes, customer coordination, escalations, and issue resolution.
- Oversee incoming operational requests (new account activations, evaluation kit requests, demo kit replenishments, post-sale support) to ensure timely execution and cross-team alignment.
- Produce and communicate regular performance reporting to leadership to identify trends and monitor operational effectiveness.
- Partner with internal teams to develop/maintain tools and resources that improve visibility, efficiency, and process discipline.
- Drive project execution across operational improvement initiatives.
- Partner with field sales and commercial leadership to identify business needs, surface operational risks, and improve day-to-day execution.
- Support development and ongoing execution of operational processes and workflow improvements.
Qualifications
- Bachelor’s degree required.
- 5 years of relevant experience in commercial support, customer account management, healthcare administration, business analytics, or other cross-functional business functions required.
- Demonstrated experience supporting customer-facing processes, contract review/coordination, account administration, pricing, order management, or other cross-functional operational workflows required.
- Healthcare/hospital/health system or medical device/pharmaceutical experience preferred (medical device strongly preferred).
Required skills
- Strong written/verbal communication; cross-functional collaboration.
- Strong organization and attention to detail; manage multiple priorities.
- Ability to manage competing projects and balance day-to-day execution with longer-term priorities.
- Advanced proficiency in Microsoft Excel and other reporting/database tools; ability to analyze data and generate actionable insights.
- Proactive, solutions-oriented problem solving.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Ability to adapt to evolving business needs; ability to travel as needed.
Benefits
- Medical, prescription, dental, vision coverage; flexible spending account & health savings account with company match.
- Employee assistance program; mental health resources; disability coverage; life insurance.
- Critical illness and accident insurance; pet insurance; fertility and maternity assistance.
- 401(k) with company match; flexible time off (FTO) and 11 paid holidays; paid parental leave.