Logistics Lead

Responsibilities:
- Establish and manage global and regional courier partners; set SLAs, rates, and performance scorecards; lead regular reviews and corrective actions.
- Author and deploy shipment SOPs (inbound/outbound, inter-site, packaging and temperature control, exception handling).
- Own import/export permits and documentation (HS codes, Incoterms, valuation), and oversee customs brokers; resolve customs holds.
- Source and manage in-market distributors for testing supplies; define lead times and service levels.
- Define logistics flows for PAH, including labeling, duties and taxes, tracking, and customer notifications.
- Implement shipment visibility and exception management; communicate delays and resolutions.
- Drive continuous improvement in cost, on-time delivery (OTD), and cycle time; report monthly performance metrics.

Qualifications:
- Bachelor’s degree in supply chain, logistics, international business or related field.
- 7+ years of experience in global logistics/transportation, including international parcel/express and customs brokerage.
- Expertise in trade compliance (HS classification, valuation, Incoterms); strong vendor negotiation and SLA management skills.
- Experience authoring SOPs and delivering training; data-driven with KPI dashboard ownership.
- Preferred: IATA DG, IMDG, and 49 CFR HAZMAT certifications; life sciences or biological sample logistics experience.