Learning Services Specialist

What You’ll Do
- Perform LMS Administration tasks, including:
- Creating Instructor-Led and On-the-Job Trainings in the LMS
- Building and maintaining complex Curricula and Programs
- Editing and revising items, curricula, and programs as needed
- Creating and managing learner roles and direct assignments
- Managing records and learning history
- Pulling reports as needed
- Providing audit support as needed
- Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate.
- Respond to and troubleshoot training course-related issues.
- Collaborate with Senior Learning Services Specialists to resolve learner issues thoroughly and timely.
- Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary.
- Facilitate shadowing sessions with new hires.

Who You Are
- Service-oriented individual experienced with LMS administration, customer service, or case management.
- Ability to work Eastern Standard hours.
- Bachelor’s degree or the equivalent combination of education and experience required.
- 1–3 years of experience in learning, customer service, or general human resources.
- Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems preferred.
- GxP experience preferred.
- Experience with a ticketing system/case management preferred (ServiceNow preferred).
- Strong critical thinking and problem-solving skills.
- Service-oriented attitude and willingness to learn.
- Ability to prioritize workload in a fast-paced environment.
- Experience working in a HR shared service center is a plus.