Key Customer Manager, East-Atlantic
Biogen
August 06, 2026
Remote friendly (New York, NY)
United States
Sales
What You Will Do
- Develop and execute Key Medical Expert (KME) and Key Account engagement plans with the Regional Sales Director to ensure long-term success of the Biogen MS portfolio.
- Facilitate a “ONE BIOGEN” strategic engagement approach for key accounts in your territory; identify opportunities and evolving trends that increase patient access to care and improve quality of care.
- Conduct regular interactions with top KMEs, Prescribers, and Administrators to understand account needs and identify partnership opportunities.
- Collaborate routinely with local sales teams and cross-functional partners (marketing, managed care, patient services) to improve account engagement and increase Biogen trust and value with key customers.
Preferred Skills
- 7+ years of pharmaceutical/biotech experience; ideally 2+ years in MS disease state or related chronic disease.
- Account management experience (navigating complex accounts); previous management and/or cross-functional experience strongly preferred.
- Technical knowledge of healthcare reimbursement; strong presentation, organizational, and communication skills.
- Ability to establish relationships through trust; comfortable with ambiguity; strong problem-solving.
- Strong managed care knowledge (regional/national); HIPAA and similar privacy laws knowledge; compliance with OIG and regulatory requirements.
Required Skills
- BS/BA required; MBA preferred.
- Valid driver’s license required (driving is essential).
- Demonstrated long-term track record of adherence to Corporate Compliance Policies.
Benefits (as listed)
- Medical, dental, vision, and life insurance; fitness/wellness programs (fitness reimbursement); short- and long-term disability; paid vacation (minimum 15 days plus end-of-year shutdown); company holidays; sick time; paid maternity and parental leave; 401(k) match; employee stock purchase plan; tuition reimbursement (up to $10,000/year); Employee Resource Groups participation.
- Develop and execute Key Medical Expert (KME) and Key Account engagement plans with the Regional Sales Director to ensure long-term success of the Biogen MS portfolio.
- Facilitate a “ONE BIOGEN” strategic engagement approach for key accounts in your territory; identify opportunities and evolving trends that increase patient access to care and improve quality of care.
- Conduct regular interactions with top KMEs, Prescribers, and Administrators to understand account needs and identify partnership opportunities.
- Collaborate routinely with local sales teams and cross-functional partners (marketing, managed care, patient services) to improve account engagement and increase Biogen trust and value with key customers.
Preferred Skills
- 7+ years of pharmaceutical/biotech experience; ideally 2+ years in MS disease state or related chronic disease.
- Account management experience (navigating complex accounts); previous management and/or cross-functional experience strongly preferred.
- Technical knowledge of healthcare reimbursement; strong presentation, organizational, and communication skills.
- Ability to establish relationships through trust; comfortable with ambiguity; strong problem-solving.
- Strong managed care knowledge (regional/national); HIPAA and similar privacy laws knowledge; compliance with OIG and regulatory requirements.
Required Skills
- BS/BA required; MBA preferred.
- Valid driver’s license required (driving is essential).
- Demonstrated long-term track record of adherence to Corporate Compliance Policies.
Benefits (as listed)
- Medical, dental, vision, and life insurance; fitness/wellness programs (fitness reimbursement); short- and long-term disability; paid vacation (minimum 15 days plus end-of-year shutdown); company holidays; sick time; paid maternity and parental leave; 401(k) match; employee stock purchase plan; tuition reimbursement (up to $10,000/year); Employee Resource Groups participation.