Key Customer Manager, East-Atlantic
Biogen
August 06, 2026
Remote friendly (Philadelphia, PA)
United States
Sales
Responsibilities:
- Develop and execute Key Medical Expert (KME) and Key Account engagement plans with the Regional Sales Director to ensure long-term success of the Biogen MS portfolio at division and account level.
- Facilitate a ONE BIOGEN strategic engagement approach for key accounts in territory; identify opportunities and evolving trends that increase patient access to care and improve quality of care.
- Conduct regular interactions with top KMEs, prescribers, and administrators to understand account needs and identify expanded partnership opportunities.
- Collaborate routinely with local sales teams and cross-functional partners (marketing, managed care, patient services) to improve account engagement and increase Biogen trust and value with key customers.
Preferred Skills/Qualifications:
- 7+ years of pharmaceutical/biotech experience; ideally 2+ years in MS disease state or related chronic disease.
- Account management experience navigating complex accounts (preferred).
- Previous management and/or cross-functional experience strongly preferred.
- Technical knowledge of healthcare reimbursement (patient/provider perspective).
- Relationship-building with mutual respect and trust; comfortable with ambiguity.
- Ability to quickly identify issues and develop timely, compliant recommendations.
- Strong presentation, organizational, and communication skills.
- Advanced managed care knowledge (regional/national).
- Understanding of HIPAA and similar state privacy laws.
- Advanced understanding of compliance with OIG and regulatory requirements.
Required Skills/Qualifications:
- BS/BA required; MBA preferred.
- Valid driver’s license required.
- Long-term track record of adherence to Corporate Compliance Policies.
Benefits (if explicitly listed):
- Medical, dental, vision, life; fitness/wellness reimbursement; short- and long-term disability; 15+ days paid vacation; paid holidays; sick time; paid maternity/parental leave; 401(k) with match; stock purchase plan; tuition reimbursement up to $10,000/year; employee resource groups.
Application instructions: None provided.
- Develop and execute Key Medical Expert (KME) and Key Account engagement plans with the Regional Sales Director to ensure long-term success of the Biogen MS portfolio at division and account level.
- Facilitate a ONE BIOGEN strategic engagement approach for key accounts in territory; identify opportunities and evolving trends that increase patient access to care and improve quality of care.
- Conduct regular interactions with top KMEs, prescribers, and administrators to understand account needs and identify expanded partnership opportunities.
- Collaborate routinely with local sales teams and cross-functional partners (marketing, managed care, patient services) to improve account engagement and increase Biogen trust and value with key customers.
Preferred Skills/Qualifications:
- 7+ years of pharmaceutical/biotech experience; ideally 2+ years in MS disease state or related chronic disease.
- Account management experience navigating complex accounts (preferred).
- Previous management and/or cross-functional experience strongly preferred.
- Technical knowledge of healthcare reimbursement (patient/provider perspective).
- Relationship-building with mutual respect and trust; comfortable with ambiguity.
- Ability to quickly identify issues and develop timely, compliant recommendations.
- Strong presentation, organizational, and communication skills.
- Advanced managed care knowledge (regional/national).
- Understanding of HIPAA and similar state privacy laws.
- Advanced understanding of compliance with OIG and regulatory requirements.
Required Skills/Qualifications:
- BS/BA required; MBA preferred.
- Valid driver’s license required.
- Long-term track record of adherence to Corporate Compliance Policies.
Benefits (if explicitly listed):
- Medical, dental, vision, life; fitness/wellness reimbursement; short- and long-term disability; 15+ days paid vacation; paid holidays; sick time; paid maternity/parental leave; 401(k) with match; stock purchase plan; tuition reimbursement up to $10,000/year; employee resource groups.
Application instructions: None provided.