Key Account Manager, Rare Diseases (GTA)

Role Summary

The Key Account Manager (KAM) is the liaison between Takeda and treatment centers within their designated territory and will act as the Ambassador for Takeda brand, vision, and values. This highly motivated individual will represent Takeda and grow key accounts in their territory for Takeda’s Hereditary Angioedema and Immunology (immune globulin) therapies, with a focus on physicians who utilize these therapies (immunology, hematology, neurology). Territory will encompass the Greater Toronto Area/Southwest Ontario.

Responsibilities

• Execute strategy and key account tactics to drive Takeda performance, including product and therapeutic education for prescribers and stakeholders.
• Maintain up-to-date knowledge of relevant therapies and competitors.
• Deliver in-service training on disease state and Takeda therapies to key stakeholders.
• Utilize AI-powered tools and digital platforms to boost engagement, automate reporting, streamline information, and generate actionable analytics.

• Manage key accounts and build strong relationships with KOLs, physicians, nurses, and transfusion services.
• Develop strategic key account plans to strengthen partnerships and maximize account potential.
• Leverage AI-powered virtual engagement platforms for timely, compliant, and personalized remote interactions with KOLs/HCPs on therapies and disease states.

• Achieve sales and business objectives in the assigned territory.
• Identify new opportunities to meet unique account needs, establishing Takeda as a trusted partner.
• Track and report KPIs and performance metrics.
• Use CRM to prioritize objectives based on segmentation, strategy, and past interactions.
• Utilize digital dashboards and analytics to monitor engagement, identify trends, and optimize territory planning.

• Collaborate with cross-functional team to ensure alignment in objectives and coordination of activities with accounts and external stakeholders.
• Identify and raise relevant issues and propose solutions through appropriate channels.
• Conduct market surveillance and communicate to key internal stakeholders; in-field intelligence on customer insights, external stakeholder activities and trends.

Qualifications

• Bachelor‚Äôs degree or equivalent; graduate degree an asset
• 5+ years of sales/key account management experience to healthcare professionals in the pharmaceutical, biotech, device, specialty or healthcare industry
• Relevant background in neurology, hematology, immunology, rare disease is an asset
• Demonstrated growth and learning mindset, including courage to implement innovative approaches and the agility to adapt to drive success
• Proficiency with CRM, data analytics, and AI-powered productivity tools (e.g., Microsoft Copilot, Salesforce, Power BI)
• Ability to quickly adopt new digital platforms and translate analytics into actionable insights
• Track record of combining technology-driven insights with interpersonal and relationship-building skills
• Experience with virtual engagement platforms and digital collaboration tools for high-impact remote interactions
• Familiarity with AI-based CRM systems and insight capture platforms to streamline documentation and enhance strategic account planning
• Pharmaceutical product launch experience is an asset
• Willingness and ability to travel within territory, including overnight travel (~30%)
• Preference to candidates based in GTA region

Skills

• Strong verbal, influencing, presentation and written communication skills
• Highly motivated, self-directed, collaborative and results driven

Education

• Bachelor‚Äôs degree or equivalent (graduate degree is a plus)

Additional Requirements

• Willingness and ability to travel within territory, including overnight travel (~30%)