IT Product Lead - Digital Applications (Global Patient Safety)

Role Summary

The IT Product Lead - Digital Applications will lead a portfolio of digital products critical to the company’s success, driving strategy, development, and operational excellence of the digital application ecosystem. The role focuses on defining product roadmaps, cross-functional collaboration, and leading agile product teams to deliver digital solutions that accelerate drug discovery, development, and commercialization.

Responsibilities

• Own at least one digital product with a clear vision, strategy, and roadmap within the Digital Applications family.
• Gather user needs with senior product leads and stakeholders to translate into requirements and user stories.
• Conduct market research and technology assessments to support planning and identify innovation opportunities.
• Prioritize product initiatives based on impact, feasibility, and compliance.
• Own architecture and design of at least one product ensuring secure, scalable digital solutions.
• Update and customize E2B profiles and workflow customizations.
• Design and automate safety reports (SUSAR, PSUR, DSUR, PBRER, CIOMS I/II) and case listings.
• Develop complex SQL queries, packages, views, and PL/SQL procedures for data analysis and reporting.
• Coordinate Argus Safety upgrades with internal teams and vendors.
• Lead product development across lifecycle from concept to launch and post-launch optimization using Agile methods.
• Write user stories, define acceptance criteria, and refine specifications aligned with goals.
• Collaborate with engineering, architecture, and QA to ensure timely delivery of high-quality applications.
• Coordinate with vendors/service providers to support delivery timelines and operational needs.
• Improve user experience across digital products using usability feedback and end-user research.
• Act as a liaison between IT and business teams, translating technical concepts into business terms and vice versa.
• Build relationships with stakeholders to align goals and priorities across functional areas.
• Facilitate cross-team communication for effective execution and issue resolution.
• Lead planning sessions and contribute to product-related decisions for digital products.
• Conduct user training and onboarding on Safety systems, reporting tools, and compliance procedures.

Qualifications

• Education: Bachelor’s degree in a related field with 7 years of related experience; or Master’s in mathematics, statistics, or engineering with 5 years; or PhD with 4 years; or equivalent.
• Experience: Minimum 4 years supporting Enterprise IT enabling business functions; minimum 6+ years in IT focused on digital applications or product management in life sciences/pharma; proven leadership of agile product development teams.
• Industry knowledge: Strong understanding of drug discovery, clinical development, or commercialization lifecycle; experience delivering complex digital products with measurable business value.
• Technology: Experience with relevant platforms or technologies (e.g., SaaS like Veeva/Salesforce, cloud (AWS/Azure), LIMS, SAP ERP, EDC, CTMS, CRM); familiarity with regulatory frameworks in a GxP environment; knowledge of Oracle Argus Safety is a plus.

Skills

• Exceptional leadership and teamwork, with ability to motivate diverse teams.
• Strategic thinking and data-driven decision-making.
• Excellent communication, presentation, and interpersonal skills.
• Deep understanding of product management methodologies (Agile, Scrum, Kanban) and product lifecycle management.
• Technical acumen to understand complex IT architectures and development processes.
• Ability to manage multiple priorities in a fast-paced environment; travel as needed.
• Knowledge of Oracle Argus Safety System components.

Education

• Bachelor’s degree in a related discipline; or Master’s degree in mathematics/statistics/engineering; or PhD; or equivalent combination of education and experience.

Additional Requirements

• Occasional travel (5–10%) to other sites, conferences, or vendor locations.
• On-call availability for critical escalations.