Internal Medicine Health & Science System Specialist - San Francisco S, CA

Role Summary

The Health and Science System Specialist (HSSS) is responsible for launching new products, deciding on optimal strategies for managing business relationships, understanding formulary access, and engaging in product promotion within assigned accounts. The role includes sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders (KOLs). The HSSS works with cross-functional internal teams to address customer needs and compliantly deliver Pfizer business objectives, in both virtual and in-person settings, within Hospital, Health System, and Key Medical Group environments.

Responsibilities

• Identify and implement efficient virtual/in-person engagement strategies by customer; develop and adapt business and territory call plans based on opportunities and insights.
• Build rapport with KOLs and customers across virtual and face-to-face environments; use digital tools effectively and leverage analytics to inform next steps.
• Compliantly educate high-value clinicians and decision-makers to grow business and drive product demand; provide education that meets HCP and patient needs.
• Deliver targeted messaging using approved materials to drive product demand; provide insights for development of new messaging and resources.
• Educate providers on unbranded and branded product value propositions; utilize disease-state information as applicable.
• Plan and coordinate customer engagements across multiple formats; optimize deployments of Pfizer resources to support provider and patient needs.
• Assist patients in accessing Pfizer products through information on reimbursement, PAP, hub programs, and Co-Pay resources.
• Present terms of sale and contract terms where appropriate; address on-label questions and connect customers to Pfizer on-demand resources.
• Collaborate with cross-functional teams to address inquiries; triage to SMEs as needed.
• Collaborate with RD Health & Science Specialist on education of ATTR-CM and Vyndamax among relevant specialists.
• Use calendaring tools and leadership goals to address customer priorities; share insights from customer surveys with leadership to improve models.
• Demonstrate deep knowledge of health systems and target HCPs; drive sales within assigned accounts and affiliated institutions.
• Contribute to IAT productivity by generating insights and managing relationships; navigate changes in the healthcare landscape.
• Influence customers by uncovering needs and guiding strategic account planning and management.

Qualifications

• Required: Bachelor‚Äôs Degree.
• Required: Minimum 3 years of pharmaceutical/biotech or medical marketing/promotional/sales experience, or relevant experience; proven marketing, promotional or sales success; strong territory management and communications skills; demonstrated teamwork and accountability.
• Required: Must live within 25 miles of the territory border; valid US driver‚Äôs license and driving record meeting company standards; no DUI/DWI or other impaired driving citations within the past 7 years.
• Required: Demonstrated leadership across peer groups with ability to sell within specialized markets.
• Preferred: Advanced knowledge of disease states, therapies, and products; strategic account marketing and management skills; strong business acumen, problem solving, data analytics, and project management; ability to work in a matrix environment and lead cross-functional initiatives; strong organizational and planning skills.
• Preferred: Ability to engage and influence customers throughout the marketing, promotional and sales process; change agility and comfort with new technologies; excellent communication and interpersonal skills.

Skills

• Sales and relationship management
• Digital engagement tools (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) and adaptability to new tools
• Clinical and product knowledge; understanding of payer dynamics and formulary access
• Strategic account planning and execution
• Cross-functional collaboration and effective communication

Education

• Bachelor‚Äôs Degree (required)

Additional Requirements

• Ability to travel to all accounts/office locations within the territory; may require overnight stays depending on territory size and business needs.
• Possible weekend work at medical conventions as part of non-standard schedule.