Hospital / Institutional Customer Representative - Seattle, WA

The Hospital / Institutional Customer Representative is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy, and ensure the company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.

Territory covers Seattle, WA. The selected Sales Representative must reside within the territory. Overnight travel may be required.

Primary Activities Include:
- Communicate about products in a meaningful and relevant way; customize discussions based on customer needs
- Engage in informed discussions about products with HCPs; know when/how to seek and provide additional information
- Serve as primary point of contact within select customer accounts; meet with key customers/personnel to understand practice structure, business model, managed care (MCO) and other influencers, employers, state/local regulations, network structure, customer needs, and identify business opportunities
- Coordinate with customer team to develop customer strategy (interactions/relationships, solutions, potential offerings)
- Partner with National Account Executives (NAEs) to maintain focus on Managed Care pull-through
- Share learning and best practices from one customer to help others
- Focus on better health outcomes (HCP and patient experience)
- Provide input into resource allocation decisions across customers
- Identify and select programs/services from the company’s resources to address customer needs
- Work with solutions group and/or Medical Account Executive (MAE) to develop and deliver relevant offerings
- Maintain understanding of practice structure, business model, and network structure; share with relevant stakeholders
- Collaborate with the in-scope customer team to ensure a consistent customer experience; integrate with key stakeholders to share learning and support customer needs
- Implement approved resources, programs, and messages
- Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible customers (including approved contract details)

Qualifications:
- Education: Bachelor’s Degree with 3+ years sales experience OR high school diploma with at least 6 years equivalent experience (including professional sales, marketing, military, or healthcare/scientific field experience not sales related such as pharmaceutical/biotech/medical devices)
- Required: Prior experience in scientific field or healthcare environment; previous sales experience; experience developing new business opportunities with existing customers; experience establishing new customer relationships; understanding of company products and therapeutic areas; consistent performer; valid driver’s license
- Preferred: Prior consulting or customer service experience; experience developing/executing a plan to engage customers; understanding of Headquarter operations; ability to analyze metrics; Hospital/Institutional Sales experience

Required Skills:
Account Management; Account Planning; Adaptability; Business Management; Business Model Development; Business Opportunities; Client Communication; Customer Feedback Management; Digital Analytics; Hospital Sales; Interpersonal Relationships; Lead Generation; Market Access; Market Analysis; Sales Calls; Sales Metrics; Sales Pipeline Management; Sales Presentations; Sales Services; Sales Territory Management; Strategic Customer Development

Application Instructions:
- Apply through https://jobs.merck.com/us/en (or via the Workday Jobs Hub for current employees). Application deadline is stated on the posting.