Hematology Customer Service Advisor
Bio-Techne
August 31, 2026
On-site
Minneapolis, MN
Patient Advocacy
Position Summary
The Hematology Customer Service Advisor plays a key role in growing and maintaining the customer base by providing timely, accurate information about product availability and production schedules. Collaborates with internal departments to resolve customer inquiries.
Key Responsibilities
- Follow assigned team schedule; manage time effectively; willingness to work extended hours when necessary.
- Comply with Standard Operating Procedures (SOPs) and Work Instructions (WIs) in ComplianceWire, including completing compliance training.
- Learn other departments’ SOPs to support inter-departmental collaboration.
- Use ERP systems to process new/replacement customer orders, proofread/validate orders, initiate complaints and coordinate with technical support within 24 hours, and respond to general customer inquiries with updated production schedules.
- Demonstrate continuous improvement by learning multiple departmental functions.
- Maintain flexibility to handle multiple tasks and changing priorities.
- Communicate effectively with customers and internally.
- Support other departments as needed; complete additional assigned duties.
- Use Microsoft Office Suite proficiently.
- Perform administrative tasks (e.g., event lunches, conference room setup/tear down).
- Meet quality standards and demonstrate EPIC company values.
Qualifications
- High School Diploma or GED equivalent (preferred).
- Previous customer service experience in a related industry or technical environment.
- Familiarity with hematology products/healthcare industry (a plus).
- Strong organizational skills and attention to detail.
- Ability to work independently and in a team.
- Excellent communication and problem-solving skills.
Working Conditions
- Standard schedule hours with occasional variation based on production needs.
- Onsite work required during standard business hours.
The Hematology Customer Service Advisor plays a key role in growing and maintaining the customer base by providing timely, accurate information about product availability and production schedules. Collaborates with internal departments to resolve customer inquiries.
Key Responsibilities
- Follow assigned team schedule; manage time effectively; willingness to work extended hours when necessary.
- Comply with Standard Operating Procedures (SOPs) and Work Instructions (WIs) in ComplianceWire, including completing compliance training.
- Learn other departments’ SOPs to support inter-departmental collaboration.
- Use ERP systems to process new/replacement customer orders, proofread/validate orders, initiate complaints and coordinate with technical support within 24 hours, and respond to general customer inquiries with updated production schedules.
- Demonstrate continuous improvement by learning multiple departmental functions.
- Maintain flexibility to handle multiple tasks and changing priorities.
- Communicate effectively with customers and internally.
- Support other departments as needed; complete additional assigned duties.
- Use Microsoft Office Suite proficiently.
- Perform administrative tasks (e.g., event lunches, conference room setup/tear down).
- Meet quality standards and demonstrate EPIC company values.
Qualifications
- High School Diploma or GED equivalent (preferred).
- Previous customer service experience in a related industry or technical environment.
- Familiarity with hematology products/healthcare industry (a plus).
- Strong organizational skills and attention to detail.
- Ability to work independently and in a team.
- Excellent communication and problem-solving skills.
Working Conditions
- Standard schedule hours with occasional variation based on production needs.
- Onsite work required during standard business hours.