Head, Benefit Operations - Americas

Role Summary

We are searching for the best talent for a Head, Benefit Operations - Americas located in Tampa, FL.

Responsibilities

• Lead the Benefit Operations team by providing direction and coaching in the identification and prioritization of key areas for operational, value and experience improvements across benefits operations delivery
• Partner and influence Third Party Vendors to identify, design and deliver solutions that provide the best employee experience through exceptional process integration and technology.
• Enable a Credo-based & high-performance culture within team.
• Drive team engagement and collaboration across GS functions in the Americas to promote continuous improvement and employee experience in conjunction with the overall Global Services organization.
• Partner with Corporate Services Total Rewards counterparts in reviewing and upgrading service level agreements with Third Party Vendors.

Qualifications

• Minimum: 7+ years of experience leading multi-country benefits programs across North America and Latin America.
• 5+ years of compensation experience, preferred.
• Managerial Experience: At least 5+ years in a leadership role managing teams and complex benefit programs.

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Master’s degree, preferred
• Professional Certifications: Certified Employee Benefit Specialist (CEBS), Certified Benefits Professional (CBP), and/or Certified Compensation Professional (CCP).

Core Skills

• Benefits Operations Design, Strategy, & Administration: Ability to develop, implement, and administer competitive, cost-effective benefit programs.
• Compensation Operations Design, Strategy, & Administration: Proven experience in performing job evaluation, developing salary structures, market competitiveness analyses, salary offers, and pay equity analyses.
• Regulatory Compliance: Deep knowledge of ERISA, ACA, HIPAA, FMLA, and regional regulations for LATAM countries.
• Vendor Management: Managing strategic relationships with service providers, performance monitoring, implementing new vendors (RFP experience).
• Project Management: Leading open enrollment, benefits renewals, and compensation projects.
• HRIS & Technology: Proficiency in HR systems (Workday preferred) and data analytics.
• Communication & Leadership: Strong interpersonal skills fostering cross-functional collaboration.

Regional Considerations

• North America: Experience administering U.S., Puerto Rico, and Canada benefits regulations and healthcare systems.
• Latin America: Understanding of local labor laws, statutory benefits, and cultural nuances in countries like Brazil, Colombia, Mexico, Argentina, etc.
• Language Skills: English required, Spanish and/or Portuguese highly preferred.