Global KOL Management Manager, Global Medical Affairs
Zoetis
August 11, 2026
Remote friendly (United States)
United States
$93,000 - $140,000 USD yearly
Medical Affairs
Position Summary
The Global KOL Management Manager leads governance and execution of global Key Opinion Leader (KOL) and external expert engagement across multiple therapeutic areas and/or species. Partners with cross-functional teams to ensure KOL activities are insight-driven, measurable, and aligned to the product lifecycle and corporate objectives.
Position Responsibilities
- Support build/co-own and refine a global KOL data repository in Salesforce (profiling, engagements, insights).
- Drive process improvements for faster planning, better insight capture, and stakeholder satisfaction.
- Develop KOL AI profiling capabilities in Salesforce (scientific influence, clinical leadership, network centrality, publication/presentation impact, guideline participation, unmet-need alignment).
- Implement/enforce KOL engagement governance (SOP adherence, transparency readiness, contracting, documentation, audit trails).
- Create KOL profiles and engagement pathways (preferences, conflict-of-interest, engagement history).
- Partner with regions to validate prioritization/local relevance; ensure consistent taxonomy and data standards.
- Maintain global KOL strategy; develop annual KOL engagement plans (segmentation, objectives, channels, cadence, resourcing).
- Identify/prioritize scientific engagement opportunities (congresses, symposia, publications, advisory boards, permitted speaker programs, digital engagements).
- Create closed-loop KOL insights process (capture, synthesize, triage, route, track to completion).
- Define KPIs/dashboards and use analytics to optimize segmentation, engagement mix, and resource allocation.
- Serve as global point of contact for KOL management; enable regional/local owners; facilitate alignment across Global Medical, Commercial, Diagnostics, Marketing, R&D, and external communications.
Required Qualifications
- Bachelor’s degree required; advanced degree strongly preferred (DVM, PhD, or MSc) in relevant scientific discipline.
- 3–5+ years in Medical Affairs/scientific engagement or related life sciences roles.
- 3+ years in KOL/external expert management.
- Experience planning/executing compliant HCP/KOL engagements at country/regional/global scale.
- Strong working knowledge of compliance requirements (HCP interactions, transparency, FMV, contracts, privacy).
Preferred Qualifications
- Global or matrix experience across multiple geographies.
- Experience with KOL/CRM tools, stakeholder mapping, analytics-enabled measurement.
- Experience designing insight-to-action processes and governance.
Core Competencies
- Strategic stakeholder management; cross-cultural/global mindset; work in ambiguity.
- Scientific/clinical literacy and business acumen; facilitation/advisory board leadership.
- Detail orientation, documentation discipline, operational rigor; clear written/verbal communication.
Travel & Working Conditions
- Up to 20–30% travel.
- Hybrid/remote eligible; occasional off-hours collaboration across time zones.
The Global KOL Management Manager leads governance and execution of global Key Opinion Leader (KOL) and external expert engagement across multiple therapeutic areas and/or species. Partners with cross-functional teams to ensure KOL activities are insight-driven, measurable, and aligned to the product lifecycle and corporate objectives.
Position Responsibilities
- Support build/co-own and refine a global KOL data repository in Salesforce (profiling, engagements, insights).
- Drive process improvements for faster planning, better insight capture, and stakeholder satisfaction.
- Develop KOL AI profiling capabilities in Salesforce (scientific influence, clinical leadership, network centrality, publication/presentation impact, guideline participation, unmet-need alignment).
- Implement/enforce KOL engagement governance (SOP adherence, transparency readiness, contracting, documentation, audit trails).
- Create KOL profiles and engagement pathways (preferences, conflict-of-interest, engagement history).
- Partner with regions to validate prioritization/local relevance; ensure consistent taxonomy and data standards.
- Maintain global KOL strategy; develop annual KOL engagement plans (segmentation, objectives, channels, cadence, resourcing).
- Identify/prioritize scientific engagement opportunities (congresses, symposia, publications, advisory boards, permitted speaker programs, digital engagements).
- Create closed-loop KOL insights process (capture, synthesize, triage, route, track to completion).
- Define KPIs/dashboards and use analytics to optimize segmentation, engagement mix, and resource allocation.
- Serve as global point of contact for KOL management; enable regional/local owners; facilitate alignment across Global Medical, Commercial, Diagnostics, Marketing, R&D, and external communications.
Required Qualifications
- Bachelor’s degree required; advanced degree strongly preferred (DVM, PhD, or MSc) in relevant scientific discipline.
- 3–5+ years in Medical Affairs/scientific engagement or related life sciences roles.
- 3+ years in KOL/external expert management.
- Experience planning/executing compliant HCP/KOL engagements at country/regional/global scale.
- Strong working knowledge of compliance requirements (HCP interactions, transparency, FMV, contracts, privacy).
Preferred Qualifications
- Global or matrix experience across multiple geographies.
- Experience with KOL/CRM tools, stakeholder mapping, analytics-enabled measurement.
- Experience designing insight-to-action processes and governance.
Core Competencies
- Strategic stakeholder management; cross-cultural/global mindset; work in ambiguity.
- Scientific/clinical literacy and business acumen; facilitation/advisory board leadership.
- Detail orientation, documentation discipline, operational rigor; clear written/verbal communication.
Travel & Working Conditions
- Up to 20–30% travel.
- Hybrid/remote eligible; occasional off-hours collaboration across time zones.