Field Excellence Lead - Account Management & New Launches (Immunology)
Biogen
5 months ago
Remote friendly (United States)
United States
Sales
Responsibilities:
- Design and execute the Launch Operational Plan, architecting and implementing Strategic Account Management (SAM) capability for Lupus & Nephrology launches.
- Proactively monitor field execution to identify operational barriers and best practices; translate insights into scalable action plans.
- Establish and monitor a Launch Brand Operational Annual Roadmap with KPIs, deliverable milestones, and governance decision-making.
- Architect and implement robust SAM capability to shift from transactional selling to enterprise-level partnerships.
- Serve as the central clearinghouse for field force excellence innovation; run routine launch optimization feedback sessions.
- Influence Franchise Heads and Sales VPs using data and field credibility to drive adoption of new operational initiatives.
- Provide strategic input for the annual Brand Plan regarding field execution (opportunities and barriers).
- Identify high-level field skill gaps and partner with commercial learning for targeted interventions.
- Establish operational milestones for recurring tasks and special projects.
- Develop quarterly deliverables for future launches (Franchise Opportunity Playbooks, Execution Gap Assessments, Operational Assessments, QBRs).
Qualifications/Required Skills:
- Bachelor’s degree with 12+ years of progressive Pharmaceutical/Biotech experience.
- Significant experience in Commercial Operations or Sales Excellence leadership (preferred: immunology therapeutic area).
- Proven launch-phase field leadership track record (e.g., Division Sales Manager, Regional Sales Director, National Sales Lead).
- Experience designing and/or working in a Strategic Account Management team.
- Ability to anticipate future trends; plan proactively.
- Comfortable navigating complex data for actionable insights.
- Strong stakeholder influencing skills (no direct authority) and change management experience.
- Willingness to challenge traditional models and drive innovation.
Location/Work Setup:
- Preference for talent commutable to Cambridge, MA. Remote (US only) considered; travel to the office 1x/month for Remote talent.
Benefits:
- Medical, Dental, Vision, & Life insurances; Fitness & Wellness programs (fitness reimbursement).
- Short- and Long-Term Disability insurance.
- Paid vacation (minimum 15 days) and end-of-year shutdown (Dec 26–Dec 31); up to 12 paid holidays + 3 personal days off.
- 80 hours sick time/year.
- Paid Maternity and Parental Leave.
- 401(k) with company match; Employee stock purchase plan.
- Tuition reimbursement up to $10,000/year.
- Employee Resource Groups participation.
- Design and execute the Launch Operational Plan, architecting and implementing Strategic Account Management (SAM) capability for Lupus & Nephrology launches.
- Proactively monitor field execution to identify operational barriers and best practices; translate insights into scalable action plans.
- Establish and monitor a Launch Brand Operational Annual Roadmap with KPIs, deliverable milestones, and governance decision-making.
- Architect and implement robust SAM capability to shift from transactional selling to enterprise-level partnerships.
- Serve as the central clearinghouse for field force excellence innovation; run routine launch optimization feedback sessions.
- Influence Franchise Heads and Sales VPs using data and field credibility to drive adoption of new operational initiatives.
- Provide strategic input for the annual Brand Plan regarding field execution (opportunities and barriers).
- Identify high-level field skill gaps and partner with commercial learning for targeted interventions.
- Establish operational milestones for recurring tasks and special projects.
- Develop quarterly deliverables for future launches (Franchise Opportunity Playbooks, Execution Gap Assessments, Operational Assessments, QBRs).
Qualifications/Required Skills:
- Bachelor’s degree with 12+ years of progressive Pharmaceutical/Biotech experience.
- Significant experience in Commercial Operations or Sales Excellence leadership (preferred: immunology therapeutic area).
- Proven launch-phase field leadership track record (e.g., Division Sales Manager, Regional Sales Director, National Sales Lead).
- Experience designing and/or working in a Strategic Account Management team.
- Ability to anticipate future trends; plan proactively.
- Comfortable navigating complex data for actionable insights.
- Strong stakeholder influencing skills (no direct authority) and change management experience.
- Willingness to challenge traditional models and drive innovation.
Location/Work Setup:
- Preference for talent commutable to Cambridge, MA. Remote (US only) considered; travel to the office 1x/month for Remote talent.
Benefits:
- Medical, Dental, Vision, & Life insurances; Fitness & Wellness programs (fitness reimbursement).
- Short- and Long-Term Disability insurance.
- Paid vacation (minimum 15 days) and end-of-year shutdown (Dec 26–Dec 31); up to 12 paid holidays + 3 personal days off.
- 80 hours sick time/year.
- Paid Maternity and Parental Leave.
- 401(k) with company match; Employee stock purchase plan.
- Tuition reimbursement up to $10,000/year.
- Employee Resource Groups participation.