Executive Director, Functional AI and Process Excellence - CE – Remote

Role Summary

This Executive Director role leads the Intelligence & Innovation pillar within the Future Readiness, Launch & Field Operations, focusing on AI adoption, process optimization, and modernization of field technology to enhance CE execution. Remote work is allowed within the U.S. with hours and travel expectations defined by the Hiring Manager.

Responsibilities

• Lead the incubation and scaling of innovative engagement solutions, including AI agent use cases, pilot programs, and commercialization frameworks
• Embed AI into functional workflows to improve decision-making, operational efficiency, and business impact
• Translate future-state vision into execution-ready solutions that enhance field productivity, customer engagement, and enterprise impact
• Sponsor pilots and scenario planning to test and scale new engagement models
• Own field-facing platform integrity and align systems with field needs
• Enhance reporting and dashboarding capabilities for insight delivery and decision-making
• Establish performance objectives and metrics to measure AI impact on goals
• Lead reengineering of CE business processes to support modern field workflows and tech enablement
• Ensure seamless integration of innovations into CE systems and field operations
• Drive cross-functional process modernization with stakeholders
• Collaborate with senior leaders across CE, IDS, and therapeutic areas to co-create and adopt innovation efforts
• Represent Intelligence & Innovation in enterprise forums and leadership teams
• Embed agile feedback loops and customer insights into innovation cycles
• Foster a culture of innovation and data-driven decision making within each function
• Partner with Capability, Change, and Communications teams to support transformation through scalable learning and storytelling
• Promote cross-functional collaboration and a field-first innovation mindset

Qualifications

• Advanced degree in Computer Science, Engineering, Data Science, or related field; MBA or PhD preferred
• 10+ years in AI strategy, enterprise technology transformation, or digital innovation in complex B2B environments
• Proven track record of leading AI/ML initiatives from concept to commercialization, including governance and deployment at scale
• Deep understanding of MLOps, GenAIOps, and LLMOps practices; experience building AI pipelines and platforms
• Strong grasp of CRM systems, workflow automation, and field technology optimization
• Experience managing cross-functional teams and partnerships across data science, engineering, strategy, and field operations
• Ability to drive operational excellence through AI-powered insights and process redesign
• Executive leadership experience and ability to influence senior stakeholders to align AI initiatives with business goals

Preferred Qualifications

• Experience with AI governance frameworks, ethical standards, and regulatory compliance in healthcare or pharma
• Familiarity with cloud platforms (e.g., AWS, Azure) and strategic partnerships for AI enablement
• Expertise in generative AI use cases, including agentic AI, sentiment analysis, and predictive modeling for customer engagement
• Commercialization mindset to lead pilot-to-scale transitions and embed innovation into enterprise systems
• Visionary strategist with operational discipline and agility
• Track record of leading high-IQ teams and fostering a culture of experimentation and customer obsession

Education

• Advanced degree in Computer Science, Engineering, Data Science, or related field; MBA or PhD preferred