Director, Patient Support Strategy Lead, US Oncology, Marketing
Merck
August 24, 2026
Remote friendly (North Wales, PA)
United States
Marketing
Director, Patient Experience Strategy
Key Responsibilities
- Define and lead the end-to-end patient experience strategy for Intismeran Autogene from treatment consideration through completion.
- Establish the patient support vision, strategy, and operating model, including the Patient Support Program (PSP).
- Define the patient navigator strategy, operating model, service offerings, and engagement approach to improve care coordination and patient progression.
- Develop the Field Reimbursement Manager (FRM) strategy and field support framework to support reimbursement, access, and treatment initiation.
- Continuously assess and optimize the patient journey to improve initiation, adherence, and completion.
- Lead cross-functional integration across Marketing, Patient Support COE, Market Access, Field Commercial, Therapy Operations, Data Strategy, Customer Experience, Legal/Compliance, and others.
- Build measurement frameworks and analytics to evaluate effectiveness, identify barriers, and drive continuous improvement.
- Build/lead the team; oversee patient support vendors/partners; establish governance, performance expectations, processes, and compliant execution.
Education
- Bachelor’s degree (BA/BS)
- MBA or equivalent preferred
Required Qualifications
- 8+ years in pharma/biotech/healthcare commercial functions with patient support/access and market access experience.
- Proven success designing and implementing patient support/navigation/hub/access programs.
- Experience building high-performing teams and influencing in matrix organizations.
- Strong strategic, business, and analytical skills; ability to translate insights into measurable outcomes.
- Demonstrated use of data/metrics to optimize patient support and journey performance.
- Exceptional communication, relationship-building, and stakeholder management.
- Strong problem-solving/execution in ambiguous environments.
Preferred Qualifications
- Experience with commercialization/launch of advanced therapies.
- Experience designing/optimizing patient navigator/hub/FRM/patient support operating models.
- Deep oncology journey, reimbursement pathway, and advanced therapy ecosystem knowledge.
- Marketing experience focused on patient engagement/adherence and patient services.
Required Skills
- Decision making, continuous improvement, engagement strategies, market access, oncology marketing, patient journey/navigation, people leadership, strategic planning, strategy development, team management
Application Instructions
- Apply at https://jobs.merck.com/us/en (or Workday Jobs Hub for current employees). Application deadline is stated on the posting.
Key Responsibilities
- Define and lead the end-to-end patient experience strategy for Intismeran Autogene from treatment consideration through completion.
- Establish the patient support vision, strategy, and operating model, including the Patient Support Program (PSP).
- Define the patient navigator strategy, operating model, service offerings, and engagement approach to improve care coordination and patient progression.
- Develop the Field Reimbursement Manager (FRM) strategy and field support framework to support reimbursement, access, and treatment initiation.
- Continuously assess and optimize the patient journey to improve initiation, adherence, and completion.
- Lead cross-functional integration across Marketing, Patient Support COE, Market Access, Field Commercial, Therapy Operations, Data Strategy, Customer Experience, Legal/Compliance, and others.
- Build measurement frameworks and analytics to evaluate effectiveness, identify barriers, and drive continuous improvement.
- Build/lead the team; oversee patient support vendors/partners; establish governance, performance expectations, processes, and compliant execution.
Education
- Bachelor’s degree (BA/BS)
- MBA or equivalent preferred
Required Qualifications
- 8+ years in pharma/biotech/healthcare commercial functions with patient support/access and market access experience.
- Proven success designing and implementing patient support/navigation/hub/access programs.
- Experience building high-performing teams and influencing in matrix organizations.
- Strong strategic, business, and analytical skills; ability to translate insights into measurable outcomes.
- Demonstrated use of data/metrics to optimize patient support and journey performance.
- Exceptional communication, relationship-building, and stakeholder management.
- Strong problem-solving/execution in ambiguous environments.
Preferred Qualifications
- Experience with commercialization/launch of advanced therapies.
- Experience designing/optimizing patient navigator/hub/FRM/patient support operating models.
- Deep oncology journey, reimbursement pathway, and advanced therapy ecosystem knowledge.
- Marketing experience focused on patient engagement/adherence and patient services.
Required Skills
- Decision making, continuous improvement, engagement strategies, market access, oncology marketing, patient journey/navigation, people leadership, strategic planning, strategy development, team management
Application Instructions
- Apply at https://jobs.merck.com/us/en (or Workday Jobs Hub for current employees). Application deadline is stated on the posting.