Director, IT – Commercial Applications, Business Intelligence & Artificial Intelligence

Role Summary

We are seeking a visionary and results-driven Director of IT to lead the strategy, development, and optimization of Commercial Applications, BI, and AI. This role will drive digital transformation, enhance commercial effectiveness, and enable data-driven decision-making across Sales, Marketing, Market Access, and Patient Services. Location: Richmond, VA.

Responsibilities

• Define and execute the IT roadmap for Commercial Applications, BI, and AI aligned with corporate and commercial business strategies.
• Partner with Commercial, Data Science, and Analytics leaders to identify opportunities for innovation and operational efficiency.
• Lead cross-functional teams to deliver scalable, secure, and compliant technology solutions.
• Oversee the implementation and lifecycle management of Veeva CRM and other commercial platforms.
• Ensure seamless integration of commercial systems with ERP, data lakes, and third-party data providers.
• Drive enhancements to support field force effectiveness, omnichannel engagement, and HCP/patient insights.
• Lead the BI strategy, including data architecture, visualization tools (e.g., Tableau, Power BI), and self-service analytics.
• Establish KPIs and dashboards to monitor commercial performance, market trends, and customer engagement.
• Ensure data governance, quality, and compliance with industry regulations (e.g., HIPAA, GDPR).
• Champion the adoption of AI/ML models to optimize targeting, forecasting, segmentation, and personalization.
• Collaborate with data science teams to operationalize predictive and prescriptive analytics.
• Evaluate emerging technologies and vendors to accelerate AI maturity across the organization.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s or MBA preferred.
• 10+ years of progressive IT leadership experience, with at least 5 years in the pharmaceutical or life sciences industry.
• Proven track record in managing commercial applications, BI platforms, and AI initiatives.
• Deep understanding of commercial pharma operations, data ecosystems, and regulatory requirements.
• Strong vendor management, project delivery, and stakeholder engagement skills.
• Experience with cloud platforms (AWS, Azure), data lakes, and modern data stack tools.
• Familiarity with Veeva CRM, IQVIA data, and AI/ML frameworks.
• Change management and agile delivery experience.
• Excellent communication and leadership skills with the ability to influence at all levels.