Director, CX Research
Pfizer
August 24, 2026
Remote friendly (Tampa, FL)
United States
Marketing
Role responsibilities:
- Lead, develop, and direct the CX Research capability; build and mentor a team of researchers and drive curiosity, rigor, and evidence-based advocacy.
- Hands-on: design, execute, and analyze qualitative research and experiments (interviews, usability testing, contextual inquiry, concept testing), applying quantitative/statistical analysis to telemetry/behavioral data.
- Combine telemetry/behavioral usage data (product usage, clickstream, in-app interactions) with qualitative evidence to understand colleague behavior.
- Operationalize AI-enabled research methods and continuous feedback loops (automated workflows, persona-based insight extraction, synthetic data as appropriate) with rigor, quality, and ethical standards.
- Evaluate/pilot emerging AI research tools; define metrics to track AI adoption and impact.
- Define and own enterprise measurement strategy for AI/solution adoption.
- Partner across functions to prioritize investment areas; collaborate with data/analytics teams to improve colleague experience.
- Monitor trends in human behavior, workplace technology, AI adoption, and colleague expectations; translate into actionable recommendations.
Qualifications:
Basic:
- Bachelor’s in a research/human-centered field.
- 8+ years in UX or behavioral research.
- 2+ years leading/managing researchers.
- Experience designing/executing qualitative and quantitative research.
Preferred:
- Advanced degree; 10+ years research (incl. regulated industry).
- Strong UX methods and applied statistics (experimental design, power analysis, significance testing).
- Experience using AI-driven research tools; analyzing telemetry/behavioral data; proficiency with Python/R and tools (e.g., Qualtrics, SPSS).
Compensation/benefits (explicit):
- Base salary $176,600–$294,300; bonus target 20% and eligibility for share-based long-term incentives; comprehensive benefits including 401(k), vacation/holidays, paid leave, and medical/dental/vision coverage.
Travel/schedule: Minimal travel required.
- Lead, develop, and direct the CX Research capability; build and mentor a team of researchers and drive curiosity, rigor, and evidence-based advocacy.
- Hands-on: design, execute, and analyze qualitative research and experiments (interviews, usability testing, contextual inquiry, concept testing), applying quantitative/statistical analysis to telemetry/behavioral data.
- Combine telemetry/behavioral usage data (product usage, clickstream, in-app interactions) with qualitative evidence to understand colleague behavior.
- Operationalize AI-enabled research methods and continuous feedback loops (automated workflows, persona-based insight extraction, synthetic data as appropriate) with rigor, quality, and ethical standards.
- Evaluate/pilot emerging AI research tools; define metrics to track AI adoption and impact.
- Define and own enterprise measurement strategy for AI/solution adoption.
- Partner across functions to prioritize investment areas; collaborate with data/analytics teams to improve colleague experience.
- Monitor trends in human behavior, workplace technology, AI adoption, and colleague expectations; translate into actionable recommendations.
Qualifications:
Basic:
- Bachelor’s in a research/human-centered field.
- 8+ years in UX or behavioral research.
- 2+ years leading/managing researchers.
- Experience designing/executing qualitative and quantitative research.
Preferred:
- Advanced degree; 10+ years research (incl. regulated industry).
- Strong UX methods and applied statistics (experimental design, power analysis, significance testing).
- Experience using AI-driven research tools; analyzing telemetry/behavioral data; proficiency with Python/R and tools (e.g., Qualtrics, SPSS).
Compensation/benefits (explicit):
- Base salary $176,600–$294,300; bonus target 20% and eligibility for share-based long-term incentives; comprehensive benefits including 401(k), vacation/holidays, paid leave, and medical/dental/vision coverage.
Travel/schedule: Minimal travel required.