Director, Customer & Channel Management
Pfizer
4 hours ago
Remote friendly (Bothell, WA)
United States
Sales
Responsibilities:
- Lead end-to-end support of National Accounts Orals contracting process (project management, contract analytics, QBRs/GPO Toolbox, contract performance, contract strategy and development) in partnership with National Accounts TL, NADs, and cross-functional teams.
- Develop and manage a disciplined model for HQ execution on community oncology customer programs, promotional efforts, and initiatives; serve as primary National Accounts liaison with Brand and Portfolio Marketing.
- Deliver National Accounts customer promotional/programmatic opportunities to brand teams; lead budgeting and tactical planning recommendations; ensure execution with NADs and brand teams.
- Develop subject matter expertise in oncology market dynamics and the community oncology business model; support training and education of select HQ colleagues (KADs/CFCs).
- Co-develop comprehensive strategic account and stakeholder plans for National Oncology Accounts (e.g., GPOs, Pathways organizations).
- Monitor promotional programs to ensure compliance.
- Support National Accounts TL/OAG Lead with project-based work (Operating Plan, National/Regional meeting support, and other strategic initiatives).
- Align HQ stakeholders to develop an aligned national account strategy connecting National Account Directors, Brand/Portfolio Marketers, Contracting, PA, and KAD.
- Develop and track KPIs/metrics with analytics teams.
- Ensure compliance and operating SOPs are met with integrity.
- Manage organized customer budget; ensure quarterly forecasts are developed and met.
Qualifications:
- Bachelor’s degree required; MBA preferred.
- 8+ years of channel management, strategic/operations planning and/or analytics/modeling experience.
Required skills/abilities:
- Strong strategic and analytical thinking; strong verbal and written communication.
- Demonstrated execution and project management; proactive with tight timelines.
- Ability to collaborate cross-functionally; acts decisively.
- Ability to manage and prioritize multiple activities; teamwork and leadership experience preferred.
Preferred qualifications:
- Experience in the Oncology marketplace.
- Experience in account management/account management support.
- Managed Care or Customer Strategy experience and in-depth understanding of the healthcare market.
Application instructions:
- Last date to apply: April 29, 2026.
- Lead end-to-end support of National Accounts Orals contracting process (project management, contract analytics, QBRs/GPO Toolbox, contract performance, contract strategy and development) in partnership with National Accounts TL, NADs, and cross-functional teams.
- Develop and manage a disciplined model for HQ execution on community oncology customer programs, promotional efforts, and initiatives; serve as primary National Accounts liaison with Brand and Portfolio Marketing.
- Deliver National Accounts customer promotional/programmatic opportunities to brand teams; lead budgeting and tactical planning recommendations; ensure execution with NADs and brand teams.
- Develop subject matter expertise in oncology market dynamics and the community oncology business model; support training and education of select HQ colleagues (KADs/CFCs).
- Co-develop comprehensive strategic account and stakeholder plans for National Oncology Accounts (e.g., GPOs, Pathways organizations).
- Monitor promotional programs to ensure compliance.
- Support National Accounts TL/OAG Lead with project-based work (Operating Plan, National/Regional meeting support, and other strategic initiatives).
- Align HQ stakeholders to develop an aligned national account strategy connecting National Account Directors, Brand/Portfolio Marketers, Contracting, PA, and KAD.
- Develop and track KPIs/metrics with analytics teams.
- Ensure compliance and operating SOPs are met with integrity.
- Manage organized customer budget; ensure quarterly forecasts are developed and met.
Qualifications:
- Bachelor’s degree required; MBA preferred.
- 8+ years of channel management, strategic/operations planning and/or analytics/modeling experience.
Required skills/abilities:
- Strong strategic and analytical thinking; strong verbal and written communication.
- Demonstrated execution and project management; proactive with tight timelines.
- Ability to collaborate cross-functionally; acts decisively.
- Ability to manage and prioritize multiple activities; teamwork and leadership experience preferred.
Preferred qualifications:
- Experience in the Oncology marketplace.
- Experience in account management/account management support.
- Managed Care or Customer Strategy experience and in-depth understanding of the healthcare market.
Application instructions:
- Last date to apply: April 29, 2026.