Director, Customer & Channel Management
Pfizer
5 hours ago
Remote friendly (New York, NY)
United States
Sales
Responsibilities:
- Lead end-to-end support of National Accounts Orals contracting process (project management, contract analytics, contract performance such as QBRs and GPO Toolbox, and contract strategy/development) with National Accounts TL, NADs, and cross-functional partners.
- Develop and manage a disciplined HQ execution model for community oncology customer programs, promotional efforts, and related initiatives; serve as primary liaison with Brand and Portfolio Marketing.
- Deliver National Accounts customer promotional and programmatic opportunities; lead budgeting and make tactical planning recommendations with NAD support; ensure execution with NADs and brand teams.
- Build subject matter expertise in oncology market dynamics and the community oncology business model; provide training/education to HQ colleagues and CFCs on evolving patient-care dynamics.
- Co-develop strategic account and stakeholder plans for National Oncology Accounts (e.g., GPOs, Pathways organizations, etc.).
- Monitor promotional programs to ensure compliance.
- Support the National Accounts TL and OAG Lead on project-based work (Operating Plan, National & Regional meeting support, and other strategic initiatives).
- Align HQ stakeholders on national account strategy connecting National Account Directors, Brand Marketers, Portfolio Marketers, Contracting, PA, and KAD.
- Develop and track KPIs/metrics with analytics teams.
- Ensure compliance and operating SOPs are met with integrity.
- Manage organized customer budget; ensure quarterly forecasts are developed and met.
Qualifications:
- Bachelor’s degree required; MBA preferred.
- 8+ years of channel management, strategic/operations planning and/or analytics/modeling experience.
- Strong strategic and analytical thinking.
- Strong verbal and written communication skills.
- Demonstrated execution and project management; proactive and able to work under tight timelines.
- Teamwork and ability to collaborate across functional areas.
- Leadership experience preferred.
Preferred Qualifications:
- Experience in the Oncology marketplace.
- Experience in account management or account management support functions.
- Managed Care or Customer Strategy experience and in-depth understanding of the healthcare market.
Application Instructions:
- Last date to apply: April 29, 2026.
- Lead end-to-end support of National Accounts Orals contracting process (project management, contract analytics, contract performance such as QBRs and GPO Toolbox, and contract strategy/development) with National Accounts TL, NADs, and cross-functional partners.
- Develop and manage a disciplined HQ execution model for community oncology customer programs, promotional efforts, and related initiatives; serve as primary liaison with Brand and Portfolio Marketing.
- Deliver National Accounts customer promotional and programmatic opportunities; lead budgeting and make tactical planning recommendations with NAD support; ensure execution with NADs and brand teams.
- Build subject matter expertise in oncology market dynamics and the community oncology business model; provide training/education to HQ colleagues and CFCs on evolving patient-care dynamics.
- Co-develop strategic account and stakeholder plans for National Oncology Accounts (e.g., GPOs, Pathways organizations, etc.).
- Monitor promotional programs to ensure compliance.
- Support the National Accounts TL and OAG Lead on project-based work (Operating Plan, National & Regional meeting support, and other strategic initiatives).
- Align HQ stakeholders on national account strategy connecting National Account Directors, Brand Marketers, Portfolio Marketers, Contracting, PA, and KAD.
- Develop and track KPIs/metrics with analytics teams.
- Ensure compliance and operating SOPs are met with integrity.
- Manage organized customer budget; ensure quarterly forecasts are developed and met.
Qualifications:
- Bachelor’s degree required; MBA preferred.
- 8+ years of channel management, strategic/operations planning and/or analytics/modeling experience.
- Strong strategic and analytical thinking.
- Strong verbal and written communication skills.
- Demonstrated execution and project management; proactive and able to work under tight timelines.
- Teamwork and ability to collaborate across functional areas.
- Leadership experience preferred.
Preferred Qualifications:
- Experience in the Oncology marketplace.
- Experience in account management or account management support functions.
- Managed Care or Customer Strategy experience and in-depth understanding of the healthcare market.
Application Instructions:
- Last date to apply: April 29, 2026.