Director, Commercial Order Management Systems

Role Summary

The Director of Order Management is the enterprise owner of the order-to-cash (OTC) process and platform. This strategic, technical role ensures every order flows predictably from creation through cash — supporting patient access, accelerating therapy delivery, and protecting revenue. Reporting to the Head of Customer Operations, this leader will define the roadmap, run governance, and drive transformation to keep the organization ahead in technology, automation, and customer experience. This is a site-based role requiring on-site presence three days per week.

Responsibilities

• Enterprise Ownership – Accountable for OTC performance: OTIF, order accuracy, cycle time, revenue recognition, and working capital impact.
• Roadmap & Transformation – Build and deliver a multi-year plan for process and platform improvements, introducing automation, predictive analytics, and AI-driven orchestration.
• Governance – Set SOPs, SLAs, and escalation paths. Lead forums to review performance, align stakeholders, and prioritize initiatives.
• Escalation Leadership – Serve as the executive point of contact for major order issues. Lead root-cause analysis and implement durable solutions.
• Customer-First Design – Translate customer and provider feedback into streamlined workflows that improve trust and reliability.
• Technology & Data Stewardship – Oversee architecture, integration, and data quality across Lantheus systems. Ensure reliability, scalability, and security.
• Financial Stewardship – Partner with Finance to prevent revenue leakage, resolve billing holds, and connect OTC performance to financial results.
• Scalability & Continuity – Prepare for new launches, growth, and market expansion. Maintain contingency plans for system or supply disruptions.
• Executive Visibility – Provide clear updates to leadership, highlighting risks, metrics, and required investments.
• Team Leadership – Build, mentor, and develop a high-performing team. Create succession plans and a culture of accountability.

Qualifications

• 12+ years leading enterprise order management or OTC platforms with measurable impact.
• Proven ability to brief executives and turn operational data into business decisions.
• Skilled at cross-functional alignment and driving adoption of new systems and processes.
• Experience with solution architecture, APIs, integrations, data governance, and automation.
• Familiarity with GDP, SOX, Board of Pharmacy, and FDA/NRC requirements.
• History of leading incident response and preventing recurrence through process improvement.
• Financial acumen with experience improving DSO, revenue recognition, and working capital.
• Strong people leader with a track record of building and developing high-performing teams.
• Agile and human-centered design experience to deliver scalable, user-focused solutions.
• Ability to anticipate business needs and prepare platforms for global growth.