Director - Agent Platform Team Lead

Role Summary

Director - Agent Platform Team Lead at Pfizer. Leads design, engineering, and operations of the pro code ai agent platform; acts as capability lead, product owner, and team lead for a diverse enterprise user base; manages a team of five; collaborates with vendors, Pfizer stakeholders, and internal service providers to implement analytics improvements and enterprise analytics platform strategy.

Responsibilities

• Responsible for the design, engineering, security, compliance, release management, governance, financial management, product roadmap, and service / operational oversight of pro code ai agent platform
• Relationship management and oversight of external partners / technology suppliers (including software license and cloud hosting agreements)
• Partnering with senior leaders to understand business objectives and influence solution pattern to standard enterprise analytics pattern
• Lead enterprise-wide pro code ai agent technical oversight and mentorship for geographically dispersed colleagues and contracted team members
• Technical coordination and collaboration with Pfizer Digital service providers both within and outside the AI CoE team: Digital Client Partners, Digital Architecture, Digital Creation Centers, and Enterprise Platform and Security teams
• Partner with User Success team to maintain key informational content, drive platform adoption, and champion a strong user community
• Fostering an engineering culture of high performance, collaboration, and continuous improvement
• Oversee the operations of global enterprise pro code ai agent environments globally – and supporting self-service tenants
• Automate operation, installation, and monitoring of the pro code ai agent ecosystem components in our infrastructure stack
• Manage and resolve critical support issues with a high degree of technical complexity
• Ensure document knowledge in the form of incident notes, technical articles, and contributions to knowledge bases or forums within specific areas of expertise
• Measure and monitor service and support performance and health (SLAs, KPIs, etc.)
• Collaborate with engineering and support teams on platform lifecycle management
• Develop and maintain operational run-books and training curricula for support teams

Qualifications

• Bachelor's degree in Computer Science, Statistics, or related field
• At least 8 years of professional experience
• At least 5 years engineering or technical role experience, ideally involving a complex and rapidly evolving software/product
• Proven track record of executive level presentations and ability to effectively communicate to multiple audiences and partners
• Oversee, coach, and mentor a development team of 5 colleagues
• Grit when faced with technical issues
• Excellent problem solving and analytical skills with an aptitude for learning new technologies
• Excellent verbal and written communication skills and the ability to interface with both technical and non-technical individuals as needed
• Strong Linux system administration experience
• Comfort working with and reading code
• Experience with at least one type of relational database and SQL
• Experience with big data technologies, such as Hadoop, Spark, or Kubernetes
• Experience with cloud platforms such as AWS, Azure, and GCP
• Some experience with Python
• Familiarity with Ansible and other application deployment tools
• Hands-on experience and proficiency with DevOps and information tools – e.g., JIRA, Confluence, SharePoint, Yammer

Preferred Qualifications

• Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM
• Experience debugging networking issues such as DNS resolutions, proxy settings, security groups
• Some knowledge of pro code ai agent
• Some knowledge of Java
• AWS, Azure, or GCP Certification
• Agile / SAFE Certification