Director, Access & Reimbursement Training

Role Summary

The Director of Access & Reimbursement Training designs educational materials and implements ARM training activities to support Travere Therapeutics’ portfolio in rare kidney diseases. The role ensures scientific accuracy, regulatory compliance, and high-quality education while aligning training with corporate goals and product strategies. Serves as a key member of the Access & Reimbursement leadership team and collaborates with internal stakeholders across the organization.

Responsibilities

• Design and implement a training curriculum to provide basic and advanced Access & Reimbursement training.
• Develop onboarding programs for new hires to ensure deep understanding of FILSPARI within reimbursement & access context, including REMs, copay support, quickstart & bridge programs, hub services, prior authorization support, appeal assistance, specialty pharmacy integration, etc.
• Incorporate multiple learning formats (in-person workshops, virtual classrooms, e-learning, simulations, peer-to-peer training).
• Coordinate training at key events including ARM New Hire Training, POA Training, Virtual ARM University sessions, among others.
• Collaborate with cross-functional teams to address patient support needs and treatment access obstacles.
• Maintain communication with ARMs to gain market perspective and adapt initiatives.
• Work with ARMs to identify improvement opportunities and provide feedback.
• Communicate training needs and performance/knowledge gaps to the ALT.
• Manage vendor relationships to ensure high-quality training rollout.
• Coordinate with Provider Marketing regarding access and reimbursement tools usage and issues.
• Involvement in projects such as ARM Speaker Programs, Leadership & Development Training, etc.
• Establish KPIs to assess training effectiveness (knowledge retention, field competence, performance impact).
• Propose and maintain the budget for ARM training initiatives.

Qualifications

• Bachelor’s degree in a scientific or business field. Equivalent combination of education and relevant experience considered.
• 8 years of experience within Patient Access Services (hub/call center), healthcare operations, and/or reimbursement services.
• 10 years of experience in the healthcare industry.
• Previous pharma/biotech training experience strongly preferred.

Skills

• Strong understanding of rare disease markets and nephrology therapeutic areas.
• Demonstrated expertise in curriculum development, instructional design, and adult learning principles.
• Exceptional communication and presentation skills.
• Well organized with the ability to multitask, prioritize, and manage shifting responsibilities in a dynamic cross-functional environment.
• Excellent collaboration skills with attention to detail and ability to manage complexity.
• Ability to travel up to 25% domestically.

Education

• Bachelor’s degree in a scientific or business field. Equivalent combination of education and applicable job experience may be considered.

Additional Requirements

• On-site presence in San Diego; role is not 100% remote.